FentyBeautyReviews of fentybeauty.com

I am the same as most on here have experienced- I ordered my items on 26/11/22 and I checked it and all it said was awaiting collection from courier ( for over two weeks) now I have checked over the last two days and it states shipped but oh look no delivery info - it’s not available. So it definitely won’t be here for Christmas and I’m with no goods and they have had my money for over three weeks - disgusting oh update - I received a parcel from Fenty today with the completely wrong products in it - you couldn’t make this up

Good Site or good costumer support

At this point I don’t even care what I ordered or the quality of it… UK order PLACED ON 29/11… it is 13/12 and still no sight of my package. It’s 2022, worldwide shipping for such a brand shouldn’t take this long idc. Worst than that, no way to chase this delivery up, customer service unresponsive/unreachable …there are Royal Mail delays during the season, and now snow delays….I honestly have no clue when this package will come…and the “tracking” portal is so garbage it’s no help at all…..,as a fellow reviewer stated, save urself the stress and order through boots or any other UK based company that carries fenty.

Order on 23/11. Sending tracking information on the 29/11. The last update was on 30/11. Contact via form and email several times and didnt receive any answer. Impossible in the chat. Today finally con contact costumer service by chat. Asked for a refund as the product were a christmas present and they are not gonna be on time (I think they didn’t even shipped them). Still waiting for the email confirming that they are gonna refund.

Got given a wrong order. By chance two items matched mine. They charged me for those and gave a full refund without offering me the choice of redelivery (because it was to the U.K.) So they basically didn’t want to give me the products I wanted at the discounted Black Friday prices. Don’t buy directly from their website buy the products from boots or Sephora where customer services actually care.

Order takes forever to be processed. I made a purchase on November 25 2022, today at Dec 3 2022 it still hasn't even been processed. There is absolutely no way to talk to anyone through the website. The only thing you can do is check where your order is and read FAQs. They make it so difficult to contact custome service and if you were able to reach them theyre completely useless.

Customer service is completely useless, product cancelled as they ran out after I ordered

This is exhausting. If it doesn't affect you, you can't care mentality is not good enough anymore. Especially for companies/manufacturers and product chain transparency. And frankly, it affects everyone. They just don't see it yet. I am truly disgusted with the state of companies that refuse to be helpful or allow for transparency about their food lines. Anaphylaxis is not taken seriously enough in the west. If your products come in contact with, share equipment with (with no testing), supplier chain uncertainty... requires a "May Contain" label. At some point, someone has to do something about the life-threatening circumstances irresponsible, unhelpful companies such as this are putting people in. Ideally, the west would hold our food/makeup/brands that carry allergens institutions to a higher qualitative standard so everyone feels safe when eating, wearing makeup or even hugging a loved one who is wearing makeup, using a perfume product etc... The amount of background checking a person/parent/spouse has to do to ensure someone doesn't die is abhorrent. Your customer service is a failure. I commend the companies with 3000+ items that they trace and track and make available information that saves lives. Everyone else is government standard amoral filth.