FentyBeautyReviews of fentybeauty.com

I can't comment on the customer service because my order experience was straight forward. I ordered my stuff, it arrived, everything was correct. Which is why I am taken aback by the brand's poor rating in that regard but it does not have a feature to review on the website so came here to leave my review and warn others. Initially I was happy with this brand's products. Made my skin soft and smells good without being overwhelming like a lot of skincare/hygiene products have been in recent years. I have the whipped body butter, fat water toner and body soap. However, as much parading the brand does about being natural and healthy and whatever, each one has an incredibly harmful chemical/chemical combination in what I purchased. The skin toner has Red 33, benzoic acid and citric acid. All synthetic dyes are carcinogenic and dangerous and banned in other countries and benzoic acid is not a problem by itself but with citric acid creates benzene which is a carcinogen. The soaps have polysorbate 60 which can cause detrimental reproductive effects, organ toxicity and is overall dangerous with repeated exposure. Coumarin is in the body soap and it's recommended to reduce exposure to it (skin or ingested) due to toxicity. If you buy anything from this brand look at the ingredients and do research. Based on my experience, I haven't found one that doesn't have a dangerous chemical/chemical combination in it.

I placed an order on 27 November and I was hoping that my package would arrive before Christmas as I was about to leave the country on 25 December, but the package actually arrived on 28 January, one month later, which is totally unacceptable. Very disappointed!

After purchased a couple of products from Fenty, they sent a notification that one of the products is out of stock, and that refund will be made. However, I’ve never received those refund so I’ve contacted their customer service, which they said it has been automatically refund, and the money was not charged, however that was not the case which I’ve tried to explain to them many times. In the end after contacting them back and forth, they send me the refund notification on 21/12/22 and since then I have not yet received my money back.

The most awfull customer services i ever experienced !!

So far: Overwhelmingly bad. Ordered way before X-mas on December 13. No clue what is happening - order has not moved since December 17 and is apparently still in the US? Not used to a situation where 1) I have paid for a product that 2) never arrived. What is going on, Fenty?

I made an order on the 13th December, tracking stopped around 15th..left it a few days then on the 26th December i spoke to customer service who immediately just says 'its hasn't moved' and issued me a refund which im not mad about. Im just annoyed as it waa supposed to be a gift and now i have to try find an alternative at short notice. Definitely dont order from this website cos you will never recieve it.

*** AVOID*** My daughter ordered for a present for her sisters Birthday. Surprise surprise it never came. She contacted them by email and their response was sorry it got lost. They have promised that they will refund her, however not the full amount and also excluding the delivery charge.

Really bad customer service from start to finish my item took a very long tint to arrive I emailed for an update and got no response. When I did arrive there was an item missing. I spoke to customer service on live chat for a replacement as I couldn’t get the item in the UK and the black Friday deal was only on for a few days plus I had paid for the shipping I really needed to have a replacement sent but without asking they refunded me when I questioned this they just said it was there policy and then ended the chat. Emailed them and they just repeated it was policy - shame