FentyBeautyReviews of fentybeauty.com

My order should have contained a free gift (of 5 items). None were include. The AI chatbot response to my query was useless and the promised escalation to a human hasn't happened. Customer service is dire

Look the impact this celebrity founded brand had on shade inclusivity in the beauty industry is genuinely historic and I wanted to support it wholeheartedly. But after nearly two months of consistent use I have to be honest — my skin was in significantly better shape before. My previous makeup handled Australian summer heat and humidity brilliantly — no oxidation, no breakouts, consistent wear all day. This range however turned ashy on my skin tone within hours, the setting powder clung to dry patches embarrassingly and I developed congestion around my nose and chin that I haven't had in years. Game changing shade range, formula that just cannot keep up. Overpriced for real world performance.

I really wanted to love this product. As someone who doesn't wear much makeup, the Fenty Eaze Drop Skin Tint (Shade 11) was exactly what I was looking for at first. It applied beautifully and was a perfect match for my skin. However, after only a short period of owning the bottle, the formula has started to oxidise severely. It now turns a heavy "burnt orange" colour almost immediately after applying, making me look unnaturally tanned and patchy. For a £30 product, I expected the colour stability to last longer than a few weeks. I reached out to customer service, but as a student on a budget, their only solution was a small discount on their official website, which actually works out more expensive than just buying it from a different seller. It's frustrating to be left with an unusable product and no real support. If you are a neutral/fair-medium skin tone, be very careful with Shade 11, as the orange shift is quite dramatic.

My promised free gift for an order over a certain amount was missing. I contacted customer support who confirmed the order qualified, but that I should have added it myself to the cart before checking out. The advert both on their website clearly stated (no code needed) nor any information in the small print stating that it had to be added. It's not ok to 'blame the customer'. I will not recommend and will not buy their products again. For me they are now on a list of companies that I do not buy from. There are plenty of alternative products on the market which are just as good.

I made a purchase from fenty online a few times.The energy has always been great in the past but recently I responded to an email they sent asking for feedback and whoever is behind sending the emails got offended and starting sending these low-key rude emails. The packaging looked rough that one of the products came in and another product looked like it had been tampered with.

I made the mistake of not checking reviews before ordering from the website. Since I’ve used the brand for years and it’s one of my sister’s favorites, I assumed everything would go smoothly, even though it was my first time purchasing online. I decided to buy her some Christmas gifts during Black Friday. I placed my order on November 29th, but it didn’t arrive until December 19th. For 10 days, the status remained unchanged, showing it was waiting to be picked up for delivery. During that time, I contacted customer support twice, but my emails went unanswered. I had signed up for email and text notifications about my order but didn’t receive any updates at all. Tracking information for international shipment was hidden away on the website and managed by a third party and wasn’t updating either. After 20 days of no word from Fenty I was assuming the package wouldn’t show up at all and then despite no notifications it was delivered. Some hours after the delivery I received my first email update from Fenty confirming it had been delivered, and hours later, a response from Fenty’s customer service regarding my initial inquiry, letting me know the parcel should have been delivered and blamed the delay on a high volume of orders due to Black Friday. While I understand Black Friday creates high demand, I find this excuse weak. Many online shops handle large volumes during this period yet still manage to provide regular updates and ship orders promptly.

Hab meine Lieferung noch nicht erhalten und es sind 13 Tage vergangen, bisher keine Antwort vom Support. Würde ich nicht wieder machen! Wenn es nicht ankommt muss ich versuchen das Geld zurückzuziehen.

Flyliner lonwear liquid eyeliner really good, it holds well... The only thing is that the cap has a problem, it doesn't clip well and it ended up just drying because of that. Too bad, thought I had found my perfect eyeliner. Maybe it has a defect.