FentyBeautyReviews of fentybeauty.com

POOR POOR CUSTOMER SERVICE! Not ordering from here again-which is sad because if I can't get good customer service for over $100 that I spent that I am not going to support the product either.

Ordered an e gift voucher for a friend but the code never worked so it was useless! Tried calling customer service but no reply. Despite numerous emails to customer services they say there is nothing they can do about it, no refund no replacement voucher so a complete waste of money and the fault is with them. I will never order from fenty beauty and Strongly recommend others NOT to purchase from Fenty especially the e gift vouchers as they are equivalent to a SCAM!!!!!! Completely disgraceful

I ordered Fenty Beauty for delivery to Serbia and the entire process was seamless. I was notified at every stage — when the order was confirmed, when it was being prepared, when it shipped, and again when it was delivered — so I always knew exactly what was happening without having to chase anyone or ask for proof afterwards. Delivery was very quick, the pricing was clear, and duties and taxes were already included, so there were no unexpected customs charges or complications on arrival. I was also notified of the 30% promotion before it became publicly available, which gave me early access to the sale, and I was able to order products that are not available from Fenty at my local Sephora. Although I paid for international shipping, I am very happy that I ordered directly. After dealing with many international retailers where the customer has to keep following up, solve shipping problems, or push customer service for basic information, this was particularly refreshing. Everything simply worked as it should, and I would happily order this way again. I have ordered from Fenty Beauty before and have consistently had a smooth international shopping experience, so this excellent service was not a lucky exception. That last contrast is deserved here. The fact that they proactively document every stage means you never have to reconstruct the history of the parcel yourself later, which is exactly what so many companies make customers do.

I ordered two products that were limited edition from their website but the delivery service provider they partner with never delivered the items I had ordered. This was my first time ever ordering directly from Fenty Beauty and this reflects poorly on the company and the delivery service providers they rely on. Do better, Fenty Beauty.

Still haven't received my order. I ordered 2 things. I have waited over 9 days. I reached out and they are unhelpful then I notice only 1 item shipped. I ask why and when will I receive the foundation? They then tell me it was out of stock and so I'm nkt getting it. Put it on your website if it is out of stock!!!!! Or notify people!!!!!!! 3 days it is "out for delivery/waiting for a driver.". I have asked for a refund and I am just being pushed around with no help. This was my FIRST AND ONLY ORDER WITH FENTY

If I could give zero stars to this company I would. The fact that you can't fix an address error before your package even ships is already ridiculous. They won't even let you cancel your order. I purchased the shipping protection, and when my package was sent to the incorrect address, the company they partner with wouldn't allow me to file a claim....saying it wasn't eligible. That company has zero customer service and my emails go unanswered. No live agents to talk to, no canceling orders, no refunds. This company is TRASH! I will NEVER waste my money here again.

The shipping is so horrible it makes you not want to order anything else. They must pick the cheapest third rate courier to do business with. Free shipping is not a perk when the shipping sucks. I cancelled my subscriptions and this will be my last time ordering anything with Fenty online. I can’t be so bothered or stressed.

Bestelling gedaan in 2024 uit het niets in februari 2026 €60,- van me Paypal rekening afgehaald na veel vragen blijkt dat ik member ben maar ben nooit voor aangemeld! Goed op letten en voor al bij Paypal want je bent geld kwijt!!! Slechte service dat was de 1ste en de laatste keer dat ik wat ga bestellen bij deze site Oplichterij