Fender Musical Instruments CorporationReviews of fender.com

Reached out in July 2026 to the Fender customer support to ask about a shopfloor traveler sheet of an instrument manufactured in 2016. The document was send to me and helped confirm the genuine state of the instrument in question. I’m very thankful for this service!!!

Fender software is one of the worst software's I have come across and judging my Amazon reviews not the only one either. It takes forever trying to get my lost password, I've spent half an hour already trying to fix this damn thing, says "password does not match" gone over it again and again. Its getting to the point I am thinking of selling this Fender pro interface because its been nothing but a nightmare from day one. I will update my review on Amazon as well. Update:July 2026 just had to pass on some details to Fender so fingers crossed I get this software working one and for all so I can get some work done. update:July 25th Fender do get back to me quickly but though I got into my account at last, its asking once again for the password to log in once again for the daw to boot up. Of course I typed my password then tried to click sign in but the blue button is unresponsive, unless I am suppose to create a 2cd password for the software so am waiting back from them again. Still no work done. Wish these people would use programs the old way not signing crap every time.

In May of this year, I ordered a Fender Pac-Man telecaster. Unfortunately, it was lost in shipment. Those things happen. When I contacted Fender, I spoke with a customer support representative identified as Shane F. The service he provided to me was absolutely “world class!” I was treated like a customer with $1 million account. Even though this model guitar was no longer in production, and due to the unfortunate circumstances, Shane was able to go back to the team that made them and have one more built especially for me to replace the lost one! In this day and age service like this is unheard of! Because of the sentimental attachment my son and I have with Pac-Man and Fender guitars, this guitar will be passed down and become a family heirloom! You have no idea how grateful I am to Shane for going the extra mile to make this happen for us! Eternally grateful, thank you Shane, George D.

I ordered a mod shop guitar, it came well set up, sounds amazing, and Caesar Tapia. Helped me with all my questions, that dude needs a raise, when it got delayed he had two shirts and a pedal sent to me free of charge, awesome experience. Would buy from fender again

Aucune stratocaster hss pour les gaucher left ... Ou quand il y'en a c'est des prix astronomique ou des squier de premier prix . Décevant.

Bought Fender LT25 amplifier from Guitar Center, Denton TX January 2026. Excellent amp, loved the sound, convience, etc. Unfortunately amp quit working, apparently electronic glitch of some sort. Took it back to Guitar Center, unable to work anything out. I contacted Fender Customer Relations via email. Rapid response back from Caesar Tapia in Customer Relations, explained issues to him...he advised send info...I sent purchase info, serial Number, description of issues, etc. He responded saying that the a new replacement unit was being processed for shipping to me at home. Received yesterday and I'm very Happy. I've been a Fender Customer for over 50 years...and this is the first time a warranty issued has come up. Thank you for the Outstanding Customer Service...especially Caesar Tapia. John Gray, Sanger TX

I had a problem registering my instrument. Ben, member of Fender Service, did a great job and was very quick in his responses. Unfortunately, it takes some digging to find customer support. I had almost given up, but I‘m glad I didn’t.

Kane handled my warranty claim perfectly. Resolved my issue with just a phone call. Thank you Kane!