Fender Musical Instruments CorporationReviews of fender.com

Wow! What great customer service. I purchased an open box Acoustic Junior amp and did not get the magnetic overlay for the foot switch. I called customer service and Will D mailed the overlay within days, free of charge. There are very few places you get that kind of service in today's world. Thanks

I had an amazing experience dealing with the Fender Player Experience Representative team, and Will D. specifically. He responded within a few hours(was advised it would take up to 5 days on website). He was responsive throughout my interactions with him and went above and beyond to help me resolve my issue. I felt fully supported by him throughout the process which was seamless and can only be described as Outstanding Customer Service. Thank you!

I had trouble with noisy switches and knobs. Fender replaced it with a new one under warranty and it works perfectly.

Ich bat um Hilfe und mir wurde noch am selben Tag geholfen.

I had an outstanding experience with Fender Customer Service, especially Caesar Tapia. I had an issue with my amp, and within the same day Caesar had my return set up and a brand-new replacement overnighted to me. The entire process was fast, professional, and completely hassle-free. It’s refreshing to see a company stand behind its products with this level of customer support. Huge thanks to Caesar and the Fender team for making what could have been a frustrating situation such a positive experience. Excellent customer service from start to finish!

FedEx delayed delivery of amp, dropping the package hard along the way. Amp arrived late, and damaged. I sent photos to Fender and received prepaid return label. Once I delivered package back to FedEx, Fender sent replacement amp with two-day delivery and picked up the extra handling costs. David was quick to step up to resolve situation that they didn't even cause.

I have always liked the look and idea of the Telecaster Troublemaker with humbuckers. But I didn't want to sink two grand into one. The Limited Edition Squire Troublemaker came out and at the price I decided to grab one. Even thinking it might be something I could do some upgrades to later. It was a web exclusive so I ordred it and when it got here on a Sunday it had taken a whack on one edge. I couldn't tell if it was from shipping but I immediately took photos and sent them into Fender. I followed up with a call and got a great rep who immediately pulled up what I had sent in. He told me David was working on it already and I should expect an email that day. I did. He confirmed they were replacing it and sending a FedEx label to send the busted one back. My new one went out the next day and it sounds and looks great. After reading a lot of comments on the quality of Squires these days I felt comfortable buying this. It is a sweet little guitar that plays and sounds great right out of the box. Fender really came through with excellent service on this.

I recently contacted Fender/Jackson support after the pickup selector switch tip on my new Jackson LM-87 broke. I wasn’t expecting much, especially as it turned out to be an unusual part, but the service I received from Ben A (Gear Advisor) was exceptional. Ben responded quickly, kept me updated throughout, and took the time to investigate the issue with the parts department. Rather than simply pointing me towards a retailer, Fender sent me a replacement switch assembly free of charge so that I’d have both the correct switch tip and a matching replacement switch if needed. The replacement arrived within a few days, and the switch tip fit perfectly. It’s rare these days to receive customer service that’s so responsive, knowledgeable and genuinely helpful. Ben made the whole process effortless, and it’s exactly the kind of support that builds confidence in a brand. A huge thank you to Ben and the Fender/Jackson parts team. I’m incredibly pleased with the experience and proud to be playing Jackson guitars.