Fender Musical Instruments CorporationReviews of fender.com

Amazing experience. Will Dixon and everyone else that assisted with my hardware issues were VERY helpful. 1000000/10 experience, would definitely purchase Presonus/Fender equipment again.

Fender simply rocks !!! The old school customer service at its best !! Thanks to Mark B !!!!!

Outstanding. Very solution driven. Their phone skills the best. Effective. I was referred by Sweetwater. You are a bright light in our non human customer service driven customer service structured system. I am 84. I felt you cared about my product user needs. Semper Fi. Marine Band 61 - 65. Specific to: Kain Kitchen and Will Player

I would like to extend my heartfelt thanks to Bradley Shelton for unexpected OUTSTANDING customer service. I have been a musician since I was 7 years old in 1962 and have dealt with a litany of agents, company representatives, sales reps, managers, and even CEOs. Bradley handled my perturbative issue with skilled polished professionalism, the likes of which I have not heretofore experienced. As an avid Fender customer since 1969, I pray FMIC recognizes this young man. If I were still the CEO for two of my former business LLCs, I would offer him gainful employment forthwith. This is who I would want on my front line protecting the integrity of my Customer Service. Again, my heartfelt thanks, and I wish him all the success his future has to offer. Respectfully yours, Mark A. Lovell, Ph.D.

Fender introduced a new DAW. Digital Audio Workstation. Fender Studio 8. There is nothing wrong with this software, except that the company forgot about the audio producer who needs a good DAW to produce audio commercials for broadcast on radio, TV, YouTube, and the like. I can understand since Fender sells musical instruments; however, the standard in production for Commericals is manufactured by AVID called PRO TOOLS. Pro Tools, when it works, is awesome! There was a catch phrase there- WHEN IT WORKS. It's very buggy, and over the years has driven me to distraction by the nonsense one has to put up with, yet for audio engineers who produce commercials that have to be 29.9 seconds or 59.9 with voice over, music, sound effects, and such, Pro Tools has it over the other DAWs when it works! I recently purchased Fender's Studio 8 Pro- and it operates so well on my high-end Mac. It just starts and is ready, but it lacks the features that Pro Tools has, so trying to get a bunch of commercials done in Studio 8 by Fender is a task! Fender has overlooked the audio engineer and solely concentrated on music production. BEATS AND BARS has no real time in seconds and minutes, and when a waveform is highlighted, it does not provide the time. There is no smart tool that lets you really manipulate your work with a quick swipe of the mouse. Its very tedious, and the real kicker- you cannot make a file and designate your saved work or bounce down your production to that self-made file folder, which makes organization a task. It has built-in defaults. It tells you where it wants to place your work, which is crazy! This is my own experience, and for any audio engineer wanting to move away from Pro Tools because it's not rock-solid, this Fender Studio could be great. But for commercials and such, it's really not ready for prime time. I would say look elsewhere. I don't know where yet, but this Fender 8 will drive you nuts because of what it will not do and what it forces you to do. Just my two cents minus inflation,

When you purchase from a company like Fender, you naturally expect quality products. What I didn’t expect was the level of customer care I received throughout my warranty experience. After experiencing an issue with my daughter’s amplifier, Carina from Fender’s Player Experience team was absolutely exceptional. From the very first interaction, she consistently followed up, kept me informed, responded promptly, and genuinely cared about making things right. At no point did I feel like just another case number. What impressed me most wasn’t simply that Fender honored its warranty. It was the way Carina handled the entire process with professionalism, kindness, and personal attention from beginning to end. She took ownership of the situation, answered every question, and even expedited the replacement to make sure my daughter could get back to doing what she loves most, practicing guitar. Customer service is becoming increasingly rare these days, with many companies treating it as an afterthought. Fender proved the opposite. While their products have earned a well-deserved reputation over the years, employees like Carina are the reason customers continue to trust the brand and remain loyal. My daughter is passionate about learning guitar, and as her musical journey continues, Fender will be the first place we look for future equipment. Not only because of the quality of their products, but because we know they stand behind them with people who genuinely care about their customers. Thank you, Carina, for turning what could have been a frustrating experience into one that reinforced exactly why Fender has earned such a respected name in the music world.

Contacted customer service regarding a billing issue that very well "might" have been my fault, don't think it was but it might have been. Received a very timely and courteous response from David Lansing Supervisor, Player Experience Representative helping me get things straightened out. My high opinion of Fender was just reinforced, Thank You

I'm very happy with the Fender support. A special thanks goes to: Tobi (Fender EMEA). He immediately understood my problem with a kindness and professionalism that is increasingly rare in this world. He took my situation to heart and solved the problem for me. Thank you, thank you, thank you from the bottom of my heart. Andrea spano