FareScanReviews of farescan.com

** Update no one has contacted me. It’s been two weeks. Also, the flight was cancelled. So you kept money for a service that wasn’t provided. I will be taking legal action. Your courteous nonsense here to save face isn’t working. 5/28/2020 I called this company a week ago and was told that if I had dates I could move my flight with no charge. I took the time to create a new itinerary and called back and they flat out refused. They told me I had to pay $250 for a flight that originally cost me $231 plus tax! Also, that same flight for the dates I am requesting is $92 right now. Get real... The agent became agitated at me and was rude and started arguing that no one had told me that.Then sent me to a never ending wait in a queue to speak to a manager. These people are completely unprofessional and unethical plus they are trying to capitalize on the pandemic which is completely disgusting. I will never buy a ticket from them again.

The. Absolute. Worst. Definitely doesn’t even deserve one star. Save yourself time, money and stress and book with another company, you may pay slightly more but is so worth your time and sanity. My trip to Austria was cancelled due to COVID and Turkish airlines was issuing refunds for the flight but said I had to go through farescan bc I booked through them. Farescan charged me a cancellation fee (immediate charge to my card) and told me up to 60 days to get a refund. No refund by day 59 and tried calling. Each time I called (after a long hold time to get through), they hung up on me the second I mentioned I wanted my refund....4 times!!! Told me I would be contacted the next day and surprise, surprise, was not. Filed a dispute with my credit card company and they are taking care of it. I don’t know how this company is even in existence. STAY AWAY!!!

Farescan is scam website. They are making money in from people who effected from covid-19. They do not have any morals or business Ethics. They are not responding to my mails. They are collecting $150 for issuing future credit for Air India. However, Air India mention in advisory ticket are protected full as lockdown in India extended. They lie on calls. They said there will be No show charge by Airline if I don't travel. But airline advisory mentioned there waived no show charges and can schedule flight later without any date change charge. But these guys are cruel and they do not have ethics. Farescan is just making money from people who is suffering from this hard time.

I booked a flight with them through AirChina that was canceled in MARCH due to Covid-19. I was able to get promise of a partial refund from them at that time in the form of an email because the airline was refunding due on COVID-19. The email stated refund would occur in 1-2 cycles, depending on bank type. Since it's been over 2 billing cycles, I called again, the first time was put on hold for half an hour, gave up, called again. 2nd time, first was condescendingly asked if I had checked my bank...I had been checking regularly of course, but if the money had been refunded I wouldn't have called...I was told an email had been sent to the refund department and to "just wait 1-2 weeks ok". The excuse was that COVID is delaying everything - understandable except that every other cancellation that has occurred for my trip was refunded almost immediately--a week or 2 at the longest. Some places that had even said at first they would NOT be able to refund ended up refunding me without my asking. This company is a scam and I'll be escalating directly with my bank. I don't really expect to get money back at this point but I at least hope after reading this review that nobody gets trapped by them again. *Edit* As expected, nothing done or followed up by the company despite the reply below. PLEASE save your money and time and do not buy tickets using this company.

Terrible customer service!! SCAM Our flight was canceled due to Covid-19 , so I called FareScan to find out my options. They were telling me that if I want refund it will cost me a $900+ and if I want open date ticket they have to charge on my credit card over $800. I was not agreed with neither one. He was so rude,I told him I need time to think about it. He said that,I am already taking his time ,I have to decide now OR he can use waiver code and cancel my tickets,I will lose my money and tickets. Conversation was so stressful....No Help at All!!! Never Ever FareScan!

As everyone is advising stay away from this travel agency. Its a big scam. Even during COVID-19 when every airlines is give future credit. THIS ONE COMPANY is charging a processing fee to get the future credit. EVERYONE BE VERY CAREFUL WHILE DEALING WITH THIS COMPANY. They may rip you off. Even you pay extra few $$$ deal with a reputed company

This has been one of the worse experiences I ever had dealing with a travel agency. They tried to charge me for changing my tickets to open tickets because of the coronavirus problem we’re having right now. They have me three options one I could pay them $200 per ticket and I have four tickets that total $4817.60 to change my tickets two open tickets. Two I could pay them $913 to get a full refund of my $4817.60 But I had to pay this money upfront from the card I made the original purchase with. When I was hesitant about it he told me that they would do me a favor and use a corporate card to pay $189 bringing the $913 total to 724. After we still disputed that saying that Turkish Airlines said that the tickets could be taken care of free of charge he told me I had another choice that I could take to go ahead and do it and change my tickets to the date of February 2021 which I already told him would not work essentially losing all of my money $4817.60 he proceeded to tell me that he was upset and The refund offer has been taken off the table and that he was finished because he had been on the phone with us for over an hour trying to resolve this problem I would never use farescan again and will tell all my family and friends about them so that they would not have the same problems I have.

DONT PURCHASE HERE!!!! try to get a refund on a tickets purchased on march.. proof document that couldn't travel do to hospitalization and still with that wouldn't give a refund or different date to travel. customer services are so rude. will hang up on me every time i'll call.. this type of company should now be on service!!