FareScanReviews of farescan.com

This is the worst company an customer service I ve ever used, TOTAL SCAM. I had a partialy used ticket, they sold me a voucher for 50$. When I tried to use my voucher, that give me more price than airplane company sells the ticket for. So basically they are lying about a voucher there is no voucher . IF you wanna rebook the flight its more expensive ? it doesn't make any sense As I said I don't want the return tickeT just give me my 50 dollars back.OF COURSE THEY SAID NO. I feel so bad because they basically embezzled all my money and extra 50 dollars. This is an International flight there is no way I ll use that ticket ever. IS THERE PEOPLE OUT THERE TO CONNECT WITH ME TO SUE THIS COMPANY, I AM FEELING CHEATED AND ABUSED . HERE IS MY EMAIL ADRESS HAZALCENNURBEKTAS@GMAIL. TRUSTPILOT PLEASE ALLOW PEOPLE TO SUE THIS COMPANY BY LETTING ME FIND PEOPLE WHO SUFFERED LIKE ME HERE.

I purchased a ticket ($653.15USD) for my mom with an initial flight date of May 5th, which was cancelled due to COVID-19. I had to postpone the flight to June 18, after flights were scheduled to resume, for which I was charged $329.99. I just learned that flights have now been cancelled through July, which FareScan never told me anything about. I had to find out through the airlines, after calling with questions about my flight. When I called FareScan to confirm the cancellation, a rude person answered my call, he refused to listen to what I was saying, instead choosing to talk over me and tell me all he can do is give me a voucher for $653.15, even though, through no fault of my own, I had already spent a total of $983.14 on this one-way flight. After multiple attempts of trying to discuss my options, politely asking why I wasn't getting a voucher for the full $983.14 I paid, he just began yelling at me. He said it was my fault that I changed the flight in the first place, as if I had a choice. To stop his yelling at me, I finally agreed to take the voucher for $653.15, which is when he told me that it would cost a $100 processing fee just to get the voucher! It wasn't even my fault I had to change the ticket the first time, but I begrudgingly paid the money, as I felt it was my only option. Now, after a second time, and another fee, I know that FareScan is just abusing the pandemic to make a dollar. Horrible, shameless, rude customer service. At this point, I just want my money back. I will gladly pay an airline more money to buy tickets directly than EVER work with such a TERRIBLE company! 1 Star is too many for this company! Update: On May 25 2020, I filed a complaint with USDOT (they aren't allowing me to post a link here, but just do a Google search for "USDOT file a complaint"). It's a simple, one-page, online form. A couple days later, I received a call back from Farescan, they gave a refund for only my original ticket price of $653.15 (took a couple weeks). On June 24, 2020, I got acknowledgement from DOT saying they received my complaint and they are looking into it. And today, July 5, 2020, I got notification of a refund by my credit card company for the Farescan "change fee" of $329.99. I hope this review update helps someone else, as well. Companies like this shouldn't exist.

Farescan people are such a liar. When I commented over here they replied that “They already process my request” but from my email request they replied “We cannot process”. What the heck is wrong with these people?? They don’t have any shame. They don’t even stay on their words and just keep lying. I cannot attach the screenshots otherwise I can show How they are ripping off the innocent people. HAVE SOME SHAME PLEASE ...

Farescan is a sham scam terrible service charged me $100 on a$323 refund although the airline I was traveling is closed due to Covid and cancellation is at no fault or willingness of my own never booking with them again on top of that 30-60 days to process my refund all around terrible they deserve no stars

I wish there was a .5 star or no star at all, as Farescan does not deserve the 1 start rating at all. They are not just bad.. they are pathetic. I booked a ticket for my in-laws to visit USA. I booked an air india ticket thru them and I took a ticket insurance option for them so that I can change my tickets for one time without paying any rescheduling fees. At this time of Covid 19 when airlines are allowing free rescheduling and not taking any no show charge they are not allowing me to change the dates without making me pay for rescheduling fees. I checked with air india customer service and they said they will charge around 450 dollars for cancelling the two tickets. When I checked with farescan to have them cancel the ticket they said they are going to charge me around 1000 dollars A FIGURE GREATER THAN TWICE WHAT AIRLINES IS CHARGING THEM. I am not sure what kind of business they are running but the site looks like more a fare scam than what they are calling themselves. I will list the pnr number here as well if they say that they cannot find my reservation.

They don’t even deserve a rating, I asked for a refund in February and they told me 4-5 weeks!!! After I contacted them they told me another 4-5 weeks, NOTHING!! Finally they said May 12 and I have yet to see a single cent from them. Of course they blame it on COVID!! It’s been 3 months!!!

I wish I had vetted this company before purchasing airline tickets from this company. My personal experience also told me that this is a scam company. As my flight was cancelled by China Southern Airline due to COVID-19, they refused to give me a full refund. I called them two days, an agent name Kimmy first said they would charge $155 for each ticket then changed to $95 and unless I asked the airline to make a remark on the ticket saying it is fully refundable they can give me full refund. After I contacted the airline and was told that all cancelled flights are fully refundable, I reported this scam company to the airline. Today I called farescan again and an agent Kina saying they would charge $98 for each ticked and changed to $98 for two tickets, before saying she would direct me to her supervisor and the call was cut off right after. This is a total scam. Stay away from them and report them by any possible means. They try to profit from the pandemic and have no moral compass.

Complete SCAM! I purchased a ticket through Farescan for a flight with TAP airline. Called the airline, they advised me that they are offering a full refund, but since I purchased my ticket (PNR: R5U8JM) through Farescan, they must contact the airline's helpdesk and the refund will be given immediately. The airline went as far as put a comment on my reservation that the refund must be requested. I sent all the information to Farescan. The company is refusing to issue a refund. TAP advised me that it is illegal and to let them know that I am a US citizen. I sent a copy of my passport and another request. Farescan is taking advantage of people in hard situations due to COVID -19. If I don't get a refund and response, I am going to turn to social media and begin exploring legal options. Shame on them.