FareScanReviews of farescan.com

Excellent customer service experience to help us navigate changes to travel plans due to COVID-19. Although our original tickets were limited in flexibility, the customer service representative we worked with went above and beyond to explore all options for us.

I don't have any problem with my booking. They offer the lowest price, they never call me or email me to sell any other additional service.

I have no problem get my full refund and quite straight forward. I did not call but use email instead. They reply emails within 24hrs.

Dear Jazzy, This is for you, about you. You helped us recover enough money from our purchased flights to put a smile on all three of our faces. Although we will not be able to visit our motherland this spring, we won't be feeling the wind in our pockets. Thank you for your great attitude and warmth. It was fun waiting for you to come back on the line- because we knew you were trying your best and came back with good news. We're fans. E,B, & S. PS. Based on the struggles other people have had with Farescan, maybe they don't deserve you. Blessings to you and yours.

Surprising to see all the negative comments. I dealt with them recently when purchasing three tickets from New York's JFK to Adelaide, Australia and found the experience to be very good. Initially, I had booked with them online not realizing that I had just purchased 3 "carryon only" tickets. Yikes... at that point I was expecting major problems, but I called them and they agreed to amend the ticket, albeit at a higher price, to allow one carryon and two pieces of luggage per ticketed customer. It was a Qantas flight with two quick stops in LA and Melbourne at a price of recall $1,200 per ticket...about $300 less than other vendors and $600 less than Qantas' offering. I later called Qantas directly and was able to upgrade to exit aisle seating (roundtrip) for the two long legs of the trip, again at a small upgrade cost, but well worth it when flying half way around the world. There is calculated risk when buying "no return" tickets. These companies are able to offer considerably lower prices due to high volume sales while relying on a final, no return policy to assure a certain degree of predictability..... it's just a factor the customer needs to consider.

Hi everyone, I had a great experience with FareScan just now. Anyone who are trying to reach them for cancelling flights due to CoronaVirus, you just need to be patiently wait till they pick up the phone. I waited almost 2 hours on hold, but they finally picked up and have been able to cancel my flight with China Eastern to Cambodia which lay over was at Shanghai. I booked my flight in Dec 2019. My flight was $334, I got $304 back! $30 tax was taken away from FareScan. My telephone support person (Jazzy) was very helpful and was great customer service. I assume they are very busy with the people who are trying to cancel flights because of the Corona Virus. Don't give up staying on hold until they pick up your call. =)

Farescan customer service team is very helpful and courteous. I had an issue with my booking and called up and they helped me right away. Highly recommend.

Worked with Jamie. He was patient and accurate and extremely helpful with our dynamic changes due to unexpected family emergency in foreign country. Paid the extra money to cover flight schedule changes.I don’t normally use this feature, but in this case, well worth it. Thank you.