Mike
Very sneaky
Very sneaky. I was able to talk to someone fairly quickly and the person was courteous. I wanted to cancel my itinerary due to recent condition. He looked it up and told me I need to pay $55 per ticket to create a voucher to use in future flight. This is NOT the airline(Interjet) charge and he said this is their fee!!!!! So they wanted $200 plus to create a voucher for me. This is absurd. As others saying trying to take advantage of situation and make money during this time. I contacted the Interjet directly and they did the voucher for us at no cost. I just need to contact them later for new flights which is a lot better than dealing with this company.
Response from FareScanApr 23, 2020
Dear Customer, Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service does not meet up with your expectations. At farescan.com, our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay. We request you to reach us [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to make you happy. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. Thank you for your patronage, if it is the company mistake the same should be compensated after the verifying the complete details. -- Thanks & Regards, April Farescan.com