unhappy C.
Fare SCAM should be the company's name
Bought a ticket through FareScan. They should be called FareSCAM. They refuse to refund me, even though it is illegal to do so. Furthermore, the customer service representative was extremely unhelpful and rude. The airlines said the third party would refund me but then when I called them they refused. Still refusing to help me. Still refusing to refund me. They wanted me to have sympathy for the fact that airlines are losing money. What about the customers? Then I read some of their responses to peoples negative reviews. That FareSCAM cares about their customer service? CLEARLY THEY DON'T! They just want their money and want us to forget about losing our money/flight ticket. Don't give up!!!
Response from FareScanJun 2, 2020
Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is always to keep you as one of our most valued customers, hope to hear from you soon. Thank you for your patronage, we shall try our level best to resolve this in your favour. Your's sincerely, Farescan