FareScanReviews of farescan.com

Very appreciative of its good work. What is not to like about a couple of 30% discounted international flights? We were at first alarmed to see those bad reviews, but it all turned out fine for us. Bravo.

Farescan do excellent job. I am very happy with my trip. They find me the best deal and ever went smooth. Good job will recommend them to all my friends.

If u be patient you will get your canceled ticket refunded. I got my money after 3months of the cancelation. Its a tough moment. We need to be patient

I got received a fair amount of refund. My flight was a round trip. I already used half of it, and COVID-19 boomed. The airline's policy was a full refund, and I received almost half of the money I paid. Connecting with the representative of FareScan through the phone wasn't great. He didn't seem to want to help me or provide proper information, rather being agitated seemingly. But when I contacted the company through email for claiming a refund, the response was in a timely manner and polite. And after about 5 weeks as they promised, I got a refund. So I can say FareScan is a legitimate company. I was glad as I checked the refunded money today, and thought I should leave a comment so others waiting for their refund could be relieved.

I made a reservation for flights and had no issues. On making reservation, I got email that farescan received order and it's not confirmation of e-ticket. Well encounter such experience first time. After few minutes got call from farescan and they confirmed my identity and for person I made reservation. In next 2-3 minutes I got email for e-tickets. I gave 4 star because of process of verification, although it's kind of extra security (precaution) but it's not usual so made me to think what's going on. Meanwhile I read reviews here and that made me confused, it is my first booking on this site, and after reading such negative reviews I was uncomfortable, but my experience is not as mentioned here in reviews. Most of reviews complain that there is no one to answer, on the contrary, I had to wait for less then 30 seconds to get live agent. But some of the agents need more training, on how to be polite/ courteous with customers to match North America standards. But my queries were answered, so I am okay. Everyone have their own experience, so I can't say about other negative reviews made by others; but I had good experience. good luck if you are getting good price on this site.

My FareScan customer service rep named 'Grey' just went the extra mile and was able to change the date of my ticket at the same promotional fare (no fare change charge or fee - I'd spent the extra $31 and purchased the 'Flexible Ticket' option). Took a bit of negotiating, but ultimately Grey was able to work it out with their 'Concern Team'. I would have given FareScan a '5-Star' rating b/c of their best ticket price, easy-to-use website, and the speed at which they answered their customer service phone (less than 2-minutes), but b/c it took two calls before I met Grey and he had to work with his Concern Team three times before he was able to get the no-charge itinerary change, FareScan still needs to improve to get a 5-Star rating. In the future, I hope Management supports their front-line Customer Service Reps like Grey to solve these issues faster and on the first attempt so prospective new/repeat customers have a consistently positive experience using them.