Jelenny B.
China eastern flight refund
I booked a flight to Australia via China Eastern through farescan. However, I had a layover and Shanghai and due to the coronavirus outbreak I contacted China Eastern Airlines directly 3 weeks ago to inquire about receiving a refund. The airline informed me that because I booked through a third party travel site I would have to contact them for my flight refund but that the airline sent out a memo to all the travel agencies that they are to refund ALL flights to China and the neighboring countries. They told me that the airline was not charging a cancelling fee themselves but that third party agencies might because of the taxes they have to pay in order to offer reduced flights. I called fare scan’s customer service 3 times and experienced extremely long wait times and was never able to get through to an agent via phone. I too became very concerned when I came online and read reviews about them being scammers. However I emailed the company in a last hopes attempt and they got back to me the next day. They informed me that they could process my refund on the $770 flight but that there would be a separate service charge of $50. I received my refund yesterday, in less than 3 weeks thankfully. I am giving them three stars because they gave me a hard time while trying to get in contact with them and I had to email them the same email multiple times in order to make sure my refund was processed. However they did refund my money and the service charge was not too excessive, so my advice to those who are having refund issues and are scared that they are being scammed is to just email email email until you get a response because I believe the issue is that they are receiving a lot of traffic due to the outbreak and everyone trying to get their flights refunded and certain claims are getting lost in the shuffle.