Steph M.
DO NOT BOOK A FLIGHT
I wish there was an option to give negative stars. This company does nothing as it says it would. I had a flight during this pandemic and each time I called in to cancel it I was given different option and told I'd receive a call back which never came. Every person I spoke with wouldn't honor what the person prior to them offered me. They are dishonest and their customer service staff isn't trained to be consistent in option delivery. I will NEVER book a flight through this company again.
Response from FareScanJun 18, 2020
Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. We regret the inconvenience caused to you. At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Please be advised that being a travel agency we ought to abide by the airline's policy and may not have been able to satisfy your requirement. However, one of our travel experts will call you shortly with a prompt assistance. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. Thank you for your patronage, we shall try our level best to resolve this in your favour. Thank You, Farescan