FandangoReviews of fandango.com

Responded to invite on the app to stream movie at home. It did not work. I waited in chat line for over an hour three days in a row until chat ended because no representative was available. This is a scam.

Purchased tickets for a showing I couldn't make and was told I needed to contact customer service for a refund. Even though I reached out well before the movie started per policy, no one was available via chat or phone. Chat never connected, and I waited on hold for 40 minutes before giving up when calling. Now customer service gives me the same bs line that they can't refund me because I contacted them after the start time of the film. Total scam - if customer service isn't available, then the consumer gets screwed.

One star is too good for this company. I received three gift cards, two for Fandango and one for MovieTickets.com (a Fandango clone). Entering the codes from all three cards failed. $75 down the drain for a predatory company. BEWARE THIS SCAM COMPANY!!!

This company is an absolute SCAM. They don’t give refunds for anything and customer service only states that they can’t do anything to help. They charged me for an account that I did NOT create or AUTHORIZE and although I had valid proof they refused to give me a refund. They then cancelled the membership because I don’t have access to what I was charged for and yet they still won’t issue my money back but are charging me for 3 months of service yet states because the account was cancelled the account is only valid for one month. SO WHY TF DID YOU ILLEGALLY CHARGE ME FOR 3 MONTHS WITHOUT A REFUND BUT YOU GET TO KEEP TWO MONTHS WORTH OF A CUSTOMERS MONEY FOR FREE?!!! I think I will be taking legal action because they is absolute FRAUD and based off their many 1 star reviews they have been doing this for a very long time to people.

BEWARE OF FANDANGO SCAM SCAM SCAM purchase tickets then got the tickets exchange for site credit.. tried to use the site credit and got an error message.. I called the help center and the help center is horrible they do not care to help customers told me I needed to wait 5 days for issue to be solved .. I had to let my 6 year old down who was looking forward to seeing a movie. HORRIBLE SERVICE !!

Beware the service fees are non-refundable. It isn't worth using fandango. Each theater company has it's own app to purchase tickets.

Ever since my vudu library was migrated to fandango, I have been unable to log in. My old password didn't work, I reset my password and it still didn't work, and their customer service is non-existent. Basically, my video collection of over 300 films is history because of this worthless company.

I was excited to win four promo codes at in a Fandango draw back in May 2023. The cards clearly stated an expiry date of December 31, 2024. However, when I tried to use them recently, I received an error message stating the codes were expired. This is very disappointing, especially since they should be valid for another year. I reached out to Fandango customer support via email and phone explaining the situation and requesting assistance, but I have yet to receive a response. It's frustrating that a company like Fandango doesn't honor their promotions or even bother to respond to customer inquiries. Based on this experience, I would be wary of participating in any future Fandango promotions and recommend considering alternative ticketing platforms.