FandangoReviews of fandango.com

Customer service is TRASH!

Fandango is a horrible program. I spend more time trying to get back to where I was in the show than actually watching the show. It buffers alll the time, jumps to different places of the episode and is just all around horrible. VUDU should have never sold to them.

Total scam artist. My experience was buying two tickets for an opera, going to the theater, and then learning the projector was broken. The theater could not refund my money and redirected me to Fandango. There is no recourse through Fandango. Their customer contact URL is broken, no support etc. They are not a trusted intermediary. They are scam artists.

Fandango is another example of increasingly poor customer experiences associated with longstanding web based services. I bought $92 worth of movie tickets, selecting tomorrow 25th January and the program erroneously selected tonight 24th January for a show that started before I even bought the tickets!! Then they won't even allow me to exchange the tickets (which is what I wanted; I did NOT want a refund) and they say I will have to wait and discuss with a manager, ~5 days from now! I can understand not refunding tickets but not allowing exchanges for another date?

They do not honor their gift cards. I sent an email to which they responded. The asked for a copy of the front and back of the card which I sent TWICE! I got no response on either email.

During the Holiday season I was taking my grandkids to see a movie and made a mistake by selecting the wrong location. When we arrived to the theater, I was informed of my mistake and immediately started apply for a refund while i was in line to purchase popcorn. If i had purchase thru the theater chain, I could have gotten help but the refund clock in the app would not help me. It was a loss for the ticket prices and the high "inconvience" fee. My first and last Fandango purchase. Never again.

I would give a zero star to Fandango! I purchased tickets and realized they were to the wrong theater. I tried using the chat. It was unavailable. So I tried to call to cancel my tickets and waited on the phone so long that my movie had already started so they refused to give me a refund. I simply just wanted a different show time at another theater and they refused saying sorry for the inconvenience. In my opinion that is NOT customer service. I will never use their service again and will tell all family and friends not to use the service either. This business is horrible to their customers!

My credit card information was stolen on Fandango. Someone charged movie tickets and lots of treats to my card.