FandangoReviews of fandango.com

They are horrible don't spend money on movies I accidentally deleted my account and lost thousands of dollars in movies and they didn't help me out at all

Nearly Four Weeks of Delays, Changing Shipping Dates, and No Meaningful Customer Service Response On September 26, 2026, I placed a preorder through the Fandango FanStore for a collectible Street Fighter arcade cabinet popcorn bucket and accompanying lenticular. What should have been an exciting collectible purchase has turned into an extremely frustrating experience involving repeated shipping delays, changing availability dates, and inadequate communication from customer support. The order was initially expected to ship around October 6–7. That date passed without a shipment notification or tracking information. The estimated availability date subsequently changed to October 14, then October 16–20, and most recently October 22. As of October 22, my order still shows as a preorder. I have received no shipping confirmation, no tracking number, and no reliable explanation for the repeated delays. I understand that preordered merchandise can experience unexpected delays. That is not my primary complaint. My complaint is the lack of transparency and the difficulty obtaining a meaningful response from the company. I have contacted customer support multiple times, resulting in support tickets #10091165 and #10098667. On October 19, I sent a formal escalation email requesting management review, confirmation that my merchandise was available and allocated to my order, a reliable shipping timeline, and consideration of expedited shipping due to the delays. I received an automated acknowledgment stating that my request had been received and was under review, along with another ticket number. However, as of this review, I have not received a substantive response addressing my concerns. At no point have I been given a clear explanation for why the shipping date keeps changing or whether my order is actually ready for fulfillment. I want to emphasize that I did not initially request a cancellation or refund. I wanted the merchandise I purchased, and I made that clear to customer support. I am disappointed because I was genuinely excited about this collectible. Instead, I have spent weeks checking my order status, contacting support, and wondering whether the company will fulfill my purchase. Customers deserve accurate shipping information, proactive communication when delays occur, and meaningful responses when they contact customer service. Based on my experience so far, I cannot recommend ordering preorder collectibles from Fandango FanStore. I hope the company resolves this situation promptly, and I will update this review if it does.

Trash. Will steal your money

Only giving one star because I can’t give zero, they have no problem taking your money but good luck trying to watch whatever you bought. Worst thing to happen to Vudu, absolute shame

The website is so cluttered and unusable on my browser that when I went to buy tickets for the next day and had to reset the browser it ended up going back to the same day theater showings and I accidentally purchased the tickets for the same day. I didnt realize this until i got an email asking me how the movie was on the same day. Customer service confirmed that they could see the tickets were never redeemed but because it was after the movie time they wouldnt refund or even exchange my tickets for the correct day. The only reason I knew it was the wrong day was because of the follow up email asking me to review the movie so it wouldnt have been possible to reach out to them before. Customer service was completely useless. Im not even sure why they exist because the theater itself has refunded me after the movie start time before but I just so happened to use fandango because their site was higher in the google search results than my local theater. I assumed they would be able to do the same as my theater

Purchased the gift card for Fandango at home website says you will receive it within an hour. Waited over an hour contacted support and they say that the order is still under review. They didn't have a problem taking the money instantly from my bank but they can't follow through on the promise of delivery. Stay away from this company. I got a feeling I'll be disputing the charge with my bank.

Awful company and website to deal with! Be careful, they will charge you for their club even after canceling before the "Free" period.

⭐ 1 STAR — AFTER YEARS OF USING FANDANGO, I’M DONE I am absolutely furious with how Fandango handled this. I have used Fandango for YEARS and have purchased plenty of movie tickets through them. This time I was taking my son to the movies for his birthday. We were literally outside the theater when I purchased the tickets through Fandango, only about 5 minutes after the movie had started. When we tried to get help at the theater, they told us they couldn’t do anything because I had purchased the tickets through Fandango. Fine — so I tried contacting Fandango. That’s when this became ridiculous. I couldn’t even find a phone number to speak with someone. I wasted more time trying to figure out how to contact them and eventually had to use ChatGPT just to find a customer service number. By the time I finally got through to someone, I explained exactly what happened. The tickets had NOT been used. We were right there trying to get help. Instead of taking care of a longtime customer, Fandango REFUSED to refund my money. So Fandango kept my money for tickets we never used, and my son and I missed the movie I was trying to take him to for HIS BIRTHDAY. That is what makes me so angry. This wasn’t someone buying tickets days ago and changing their mind. I bought them while we were outside the theater, tried immediately to fix the problem, lost valuable time trying to reach Fandango because the theater couldn’t help, and then was basically told too bad. After YEARS of giving this company my business, this is how they treated me over one set of unused movie tickets. Fandango got my money. My son and I got no movie. Great way to treat a longtime customer on his son’s birthday. I WILL NOT USE FANDANGO AGAIN. My advice: BUY DIRECTLY FROM THE THEATER whenever you can. If something goes wrong, you may find out the hard way that the theater can’t help because Fandango took the payment, while Fandango hides behind its policies and keeps your money. You lost a longtime customer over this.