Family PandaReviews of familypanda.co

I ordered a Photo song lyrics canvas. It came in two weeks , it was perfect. Would order other items from this company.

Unfortunately this item did not make it on time for Christmas. It actually came middle of January

I have expressed disappointment already. This order was placed over 2 months ago, meant to be a Christmas present for my husband as we are expecting a baby. Taking into account your shipping times posted online I was sure it would arrive in plenty of time. Since I did not receive a shipping confirmation or tracking # I sent a couple of inquiries and at one point asked to cancel my order as I knew it would not arrive in time for Christmas. The first two responses I received didn’t bother to look up my order. Just have me a generic response. One person told me my order “had been shipped, so couldn’t be cancelled, and was on track to arrive in time”. I asked to get a tracking number and was ignored. At the end of December, I finally got a tracking number that my order had just been sent, meaning your correspondent lied to me about cancelling my order, so at the very least I could get a refund. I emailed at the end of December expressing my upset and was told my experience was “under review by management”. Yet again, never got a response from you guys. So I guess was lied to again. Now today the end of January, I received this item. An item that is completely useless now, not to mention how much time and frustration went into communicating with you guys. So tell me, how do you resolve terrible experiences like this? Does anyone there do anything at all? I order so much online and have never had such a frustrating experience before.

Good experience with this organization. Quality of my order is excellent.

I would give zero stars. Ordered product in November and today 19th Jan.. Still have not received. Have sent a number of emails to which each response is generic, unhelpful and does not address my issue. Have asked for refund but in return another email asking for link for the product. Have already given order number, claim number. Absolutely useless response. Do not order from this company!

This company is a JOKE!!! If I could give zero stars, I would! I ordered December 11th—two ornaments for my boyfriend and one for my sister. We are both pregnant and I thought the ornament with the ultrasound was so cute! More than a week after ordering, they emailed me they did not have the photo of the ultrasound for my sister’s ornament. Now why it took you a week to figure that out, I will never know! Finally got a “your item is on the way” December 26th. I emailed January 2nd as the tracking with DHL never updated and they also use USPS and USPS was saying with the tracking info that they never got it. I sent the tracking info only for them to send it back to me as if I didn’t know how to check it... I legit kept getting premade emails from Family Panda being like “we received your email, we are delayed from holidays, COVID” whatever other BS excuse they could come up with. I FINALLY got mine today—January 17th after it said it shipped Dec 26th. I HAD NO IDEA IT WAS THE RIGHT PACKAGE BECAUSE THE SENDER SAYS “JOHN DOE” if you are a REAL company—you use the damn name!! My sister’s says it shipped January 6th and I swear the baby will be here before the ornament. Don’t waste your time—there is no phone number, emails are a joke!! They need to be held accountable or shutdown because they have ZERO clue how to run a business. STOP emailing people ads for Valentine’s Day when you can’t even push your Christmas orders out!!

Worst company ever. I placed an order on 9 of December, a Christmas gift and it is now mid of January and my order hasn't arrived yet. I spoke with them and they said I haven't ordered something. Although I have a tracking link which places my order in Frankfurt! Terrible customer support they have no idea how to track the customers orders in their systems. Of course they won't refund my money. I am thinking this is a fraud and I will move legally. Don't ever order from them or you will just lose your money.

My son ordered a Christmas gift and accidentally put in the wrong address. He emailed Family Panda with the correct address and they confirmed that they changed address. USPS tracking showed on 01/05/21 the package was returned to sender because Family Panda did not update the address. My son requested that the package be mailed to the correct address or be refunded. Family Panda tried to blame USPS and said it isn't their problem and they won't do anything to help. Such a terrible company.