Fame and PartnersReviews of fameandpartners.com

I have read reviews about not being able to get hold of anyone on chat. I have managed to get a hold of a customer service representative on a few occasions via chat around 7am AEST. I have also found the customer service reps pleasant, helpful and informative. When I had questions about a particular colour or sizing, they always went the extra mile e.g. I was shown various pictures of dresses under different lighting, length and style. I also received my product well ahead of schedule which was surprising given the complaints I read about issues with timing from reviews. After I placed my order which included VIP delivery, I immediately contacted Fame and Partners and told them about the urgency for my dress. They assured me they would escalate the order which they did. My dress ended up arriving 7 days ahead of schedule. The material of the dress I ordered was Matte Satin and it was incredibly smooth to touch. Unfortunately, my measuring tape was a mess (who would sell a measuring tape that is inaccurate....bahh) and I incorrectly provided the wrong measurements. The dress ended up being WAY too small at no fault of Fame and Partners. Whilst I have returned the dress, I plan on reordering another from them again.

Fame and Partners was a pleasure to work with for a wedding party of 6. Each bridesmaid was able to find something they felt good in and the bride was delighted her color scheme was able to be accommodated. The development team was so supportive and communicated, it made the experience super stress free. Definitely a fabulous option when needing to accommodate a myriad sizes, heights, shapes and styles. Thanks F&P!

Amazing company, I love their vision of a zero-waste platform and their designs are beautiful. Customer service is one of their best things, I chatted with someone and then sent and email, I received an answer the same day. The skirt I got is even better that expected, it’s heavy and feels great quality, it has beautiful fabric, confortable and perfect fit. When I purchased the skirt I was afraid that the delivery time frame was super tight for my event, but I sent and email and I got the skirt sooner than expected (4 weeks after ordering). I would recommend to always send an email about your order and make sure that the measurements are ok for you, I asked about the length and realized I needed it a little longer, they made that adjustment perfectly, the skirt was a little loose on the waist but they will cover up to $50 of tailoring so that is great! I really hope companies like this become the future of fashion and online shopping. I would definitely buy again

My granddaughter ordered the Palmer Two Piece gown online for her graduation formal. I was very sceptical about her ordering from Fame and Partners particularly after reading some of the reviews posted here. I found the Customer Service follow up emails excellent however I must admit I was still concerned about when our order would arrive and most importantly if the dress would look like the picture she selected as her design. The outfit arrived yesterday and to say my granddaughter and myself were delighted with the finished gown would be an understatement. The gown was identical to the one she selected, tailored to perfection and fitted her like a glove. After our experience with this Company I would definitely recommend them as an excellent online site for special occasion gowns.

I had a great experience with Fame and Partners. They were very professional and helpful. The quality met my expectations. I would definitely recommend them.

I had a great experience with Fame & Partners - I ordered 10 dresses that all came within 3 days of eachother, and were made beautifully. I had a bunch of questions regarding returns policies, upcoming sales and different adjustments to my dress, they were all answered promptly and perfectly by Cathy who honoured all my requests. I would honestly recommend Fame & Partners to anyone and have been really pleasantly surprised, the process was seamless for me.

I'm honestly surprised by the number of negative reviews and I feel like a decent amount of them are slightly unfair due to varying expectations. First things first, custom dresses usually range upwards of $500, and are never returnable. Granted you usually go in-store to get measurements done so the need for return isn't quite there. However, Fame & Partners dresses are around 200-300 for a customized dress and are doing it off of the measurements you provide to them. If you call them, they will help you with sizing and even which product may or may not look good with your body type. Secondly, you should ALWAYS assume that the product will take longer than the 6-8 window, i.e. you shouldn't order a dress that's going to take eight weeks to make if you need to wear it on the eight week. I wouldn't do that with this company, but nor would I do it with any other customized store or any store at all (unless in-person). Third, the quality of the material is actually quite nice. Because you actually pick the material of the dress, there aren't any (or shouldn't be) any surprises. I received a dress and it fits like a glove. It's absolutely stunning, and the dark green fabric is exactly what i wanted (and bought) and received. Huge fan of Fame & Partners. At the end of the day, this dress isn't going to fit or be like a $600 custom dress, because it purely isn't a $600 dress nor a $600 custom dress. However, mine looks like it could be and I'm more than excited to wear it to my friend's wedding.

Terrible return policy. They predicted 15 days max, it took well over 20. For a brand that is entirely online you really need to guarantee good returns. Especially for expensive dresses, you cant be out hundreds of dollars for months.