Bre
Subpar, Odd Experience, Not Worth the Price
I ordered a custom gown which I wanted to return - it was way too long (even though I provided my exact measurements) and for how much you pay, the quality is similar to much cheaper fast fashion brands. I knew I was going to forfeit 25% to return it, but I really didn't want the dress. I emailed customer service with the return request and a photo, and after 6 days and a follow-up email, customer service responded that they would give me a refund and I don't need to return the dress. Odd, but okay. Getting my money back took about 2 weeks. So I got the refund, but now I have a "custom" dress that I don't really like nor want. My overall criticism would be the low quality of the product, the incorrect measurements for a "custom" order, and the fact that customer service took 6 days to respond, which was a bit stressful given the return window. I wouldn't recommend this store, because the "custom" option wasn't accurate, and to return a "custom" product, you forfeit 25% of what you paid.


