FairybellReviews of fairybell.us

I was so excited to get the 13 ft. Luminous Switch flagpole tree, with the 1500 lights it was beautiful from the road and everyone driving by commented. However, after only 2 weeks up, sections started going out. We disconnected and reconnected several times and it looked good for a day or two and one day all but one section went out. We followed all the trouble shooting suggestions but still haven't heard back from them on what to do. I am ready to return this tree. What a disappointment!!

Fairybell stands by there product. Very responsive when we had a problem. Communication was great, and the issue was resolved quickly.

11 days since ordered pole as original FairyBell flagpole system didn't come with a pole. Multiple attempts to contact and get better tracking info (tracking links that were sent do not work and just go to their website).

Better instructions on how to put the tree up, with a better step by step video would help. The orange strap that is used to measure the outer diameter is not explained well how to use it and is way too short. the hold down straps need to be a lot farther out.

Instructions were basically only pictures & there was nothing on how to attach to a telescopic flagpole. Also one small section of lights had a broken wire & had to take it completely down, twist the wires together & fix w/electrical tape. Needed to get it up for grandkids or would have immediately returned it for a new one…may after Christmas anyway REPLY TO YOUR RESPONSE— Please explain to me how sending a new cable junction will fix a broken wire!!

Transformer and cable bundle defective. Still waiting on delivery of product. Been delayed several times with no explanation or follow up. Would suggest not using fedex but Amazon on future orders. Need to communications with customer.

The transformer went out after about 20 uses and shipping that I paid for was USPS and is taking about 10 days.

More and more disappointed no one answers phone was told in stock two to three days and yet product still not here. Multiple emails back and forth you'd think I could get a reply or an answer as to where it is or when it will be here. Very disappointing the customer support is terrible.