FairybellStep into a magical world and celebrate the festive season with Fairybell®. Fairybell® produces unique LED Christmas trees bring a festive cheer to your in- and outdoor space where joy, warmth and happiness come together; the Christmas spirit at its best! Fairybell® Christmas trees create an enchanting scene for each type of area: a garden, front yard, balcony, terrace or indoor space. Thanks to a new system, our trees are incredibly easy to set up and take down.
Fairybell (fairybell.us) has 479 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Jim F.
I ordered lights that were not as described, and although it took a couple weeks Fairybell fully refunded my order.
Response from FairybellDec 18, 2024
Dear customer, We now did respond to you by e-mail and asked you to return the product you did not want to receive. Now, we also started the refund process, so you will see your refund in your bank account in a few days! Enjoy a wonderful Christmas with Fairybell! Best, Team Fairybell
Craig L.
Well, initially putting the tree together it seemed there were some directions just not mentioned, between the pictures and the video, I THINK we have it together properly. At night, the tree looks fantastic. Just wish the instructions were more specific.
Anthony D.
Hello I purchased a Fairybell 26 ft Order FBUS6575 with flagpole. I am very disappointed with the quality. First the screw that secures the top continues to fall off as there was not a pre-drilled hole in the flagpole tube to securely fasten it. Second, the ground sleeve is terribly designed: it’s should be made of metal in the least. It shattered inside the ground when the flagpole was inserted into it. You need to send me a flagpole with predrilled hole for the screw to secure the top and a new ground sleeve that is metal so that it does not shatter, or I will need a refund of the entire order.
Response from FairybellDec 18, 2024
Dear customer, Sorry to hear your experience with our product was a bad one. We aim for the best experience so we take your feedback into account. Normally, there should be a hole in the top to screw the ball and pulley in. The ground sleeve should be strong enough to hold winds up to 38 mph. In the instructions we do state that we advise to bring down the Fairybell when winds are higher than this. We just contacted you through email to settle this issue. Best, Team Fairybell
Daniel Doughty I.
I have mailed customer service a few times to no avail and called and the same thing. I ordered two large light trees. One of them appears to be in cologne, Germany. The other has been in West Virginia for 3 days. 🤷🏽♂️. If they just would commentate.
Response from FairybellDec 12, 2024
Dear customer, As far as we can see both orders has been shipped. It's out of our power what happens with the packages once they have been collected by UPS and FedEx. Both packages are in US already, so it shouldn't take too long anymore. We are very sorry for the inconvenience. Best, Team Fairybell
Kathleen K.
Ordered the 33 ft tree. Looked AMAZING. 10 days later, it was destroyed. My fault. I didn't read the (tiny) print to drop it if it was windy. Tried to order parts for the tree and got back a message I didn't understand. Called and was told someone would call me back. Have called about 6-8 more times and can't reach anyone. It will miss the holiday this year. $1400 and it's just siting here.
Response from FairybellDec 17, 2024
Hi, We are very sorry for the inconvenience. We just shipped you replacement parts for this order so you can still enjoy your Fairybell this Christmas! Best, Team Fairybell
Ryan
Fast shipping. Went up fairly easy. Looks amazing. Received multiple compliments
Paul H.
Enclosed instructions are very vague, very difficult
DJ T.
Ordered (#FBUS6381) a 20ft tree on 11/28. I have yet to receive any shipping information regarding my order. I have called and emailed multiple times, with no response. My guess is this is a one-man show that has no idea how to run a company. The website indicates shipping within 24-48 hrs of ordering, that is just not the case. At this point it will be after Christmas before it's delivered. Do not order from this company!
Response from FairybellDec 12, 2024
Dear customer, We are very sorry for the delay in shipping. Due to peak times in our warehouse we were not able to fulfill all orders in time. We of course tried to ship all orders in time, but we couldn't manage to do it. I now see your order is being picked and will ship today. Again, sorry for the inconvenience. We still hope you can enjoy a magical Christmas with Fairybell! Best, Team Fairybell
