FairybellReviews of fairybell.us

Delivery is fast and awesome

Fairybell is absolutely dedicated to customer care and satisfaction. We LOVE our flagpole Christmas tree lights - and we love Fairybell because they are so committed to making sure we get years of enjoyment from their product.

I’ve only had the product for a few days. Seems well made, easy to set up and a beautiful display.

Terrible customer service and the parts that were missing still haven’t arrived for Christmas which means I cannot put up my tree that I ordered for over $1000. The entire experience has been below expectations and I will never order anything from this company ever again. And I expect a full refund ASAP and notify me when my refund has been credited back to my Visa card as soon as possible today Monday. I called five times and talked to Customer Service and nothing has been done. Everything came late. They were supposed to send parts last week parts are still not here and unable to use the tree for Christmas and embarrassment. .

The full shipment was not sent out within the promised one business day. I ordered on the sixth, emailed customer service on the twelfth with no response and then called on the 17th. Instead of overnighting the package, they sent it regular service the following day. It's the 23rd and I've not received my package. Buyer beware.

We are really enjoying our two fairybell trees. A 20’ flagpole tree and a 13’ multi color tree. The only negative is the 13’ tree once set up has almost 2 feet of unlighted space at bottom of tree. Needs to have that area lit as well.

Excellent customer service and fast turnaround Time when i needed a spare part!

Well, I love the lighted tree on my flagpole and how easy it is to set up. I do not like that the wires break easy and have had to pay for replacement strands after 30 days of use.