FairybellReviews of fairybell.us

Great product we love our tree

I reached out about a product I had purchased that was defective and they immediately, courteously corrected it and sent a new one!

Thanks Fairybell

1, i’ve never gotten the product to work. 2, The companies never responded to emails, 3, to purchase replacement parts from the same company with no response. 4, maybe it’s the shipping company all my boxes of had damage to him.

Initially we had a hard time getting someone to call us back when we received a faulty cord with our tree. It took almost a month. However, they made things right. They sent us a new tree and a couple of door trees for our trouble. I will order from them again. Their light trees are beautiful and easy to install!!

The product is great. I realized after I submitted the order that it was being shipped to FL where I would be spending the holidays and not to my home in TX. I reached out immediately and got a Auto reply, but I never was contacted by a human. They never replied in any way so I had to spend quite a bit of money shipping it to my home. It was my error initially but a simple reply even if they could not have corrected the address, letting me know would have been nice.

Most is good. I have received everything but the Christmas tree. Hopefully there's no problem.

No ship.email but it did.arrive safe.and sound. I have not put it up yet but appears to be a snap