FairybellReviews of fairybell.us

it's really bad when you open the box and there are missing parts. so this was really bad

There is a long time between placing the order and receiving the order even if the items are shown in stock. It took 6 weeks to receive the flagpole and it has been 8 weeks and we haven't received our tree yet. There were no shipment status updates from Fairybell US until I sent emails for shipment updates. The last update I received stated I should receive by end of this month which if it does arrive, would be almost 3 months since order placed a we were charged. Wish there was some notation about long leadtimes on Fairybell US website.

Delivery to the wrong address. Then when it got to the good address. Only the cheapest part arrived. Even that part the poles, the package was open and parts are missing.

I ordered my tree back on July 28, I got a notice that it finally shipped on Aug 8th but no updates since then. Can you please send me some info.

Top quality and lovely tree. Good experience all the way around.

Sent wrong style plug and returned item and they won’t refund money. Phone number is disconnected. Tried disputing with credit card and they were able to get money back meanwhile I returned item I couldn’t use. Pathetic and customer service is just absent.

We were excited about the tree (different approach/would look better than straight lines), but it was malfunctioning out of the box and Customer Service was non-existent. We tried to reach them 3-4 times to help us fix it, i.e., we weren't looking for a return, but they never responded. For $529, it should work, last for years, and there should be someone at the company to help with problems. We're stuck with a malfunctioning tree that has limited use. Given the price, I'd avoid buying from Fairybell until they fix Customer Service.

It would have been nice to have more written instructions. The YouTube video lasted less than 3 minutes. It took us hours to put up our tree, even though the flag pole was already in place. Once up, it looked beautiful and weather the holiday weather just fine. Taking it down seemed simpler, and we’re hoping that putting it up next year goes faster.