Scot B.
All I wanted was to talk on a phone…
All I wanted was to talk on a phone with a live person and resolve the problems with my claim. Never heard from any live person, they kept giving me the run around, and wanted $220. on a credit or debit card that I didn't have. They wouldn't take the fee from a reloadable visa or from my cash app card. The frustration that they caused , they should pay me!!!!! Worst company ever!!!@
Response from FairShake Inc.Feb 17, 2023
Hi Scot - We take feedback seriously and so I want to clarify your concerns on this. The fee you are referring to is for the Arbitration Association and not FairShake. They require a filing fee to escalate your claim to an arbitration hearing, however in many cases that fee is reimbursable to you or you can request that the fee is waived if you qualify based on income level. I do see that our team reached out to discuss your issue, but a manager will reach out to you directly as well to go over this step. Thank you for sharing your concern and we will be in touch shortly.


