FairShake Inc. was a startup to help everyday people achieve fair resolutions in disputes with the world’s largest companies, by transforming the bureaucratic nightmare of a consumer arbitration claim into a simple, expert-supported online experience.FairShake Inc. shut down at the end of 2023.Read more at the link below on how the consumer justice system can be improved to give more power to everyday people and less power to entrenched corporate interests: https://www.fairshake.com/reform
FairShake Inc. (fairshake.com) has 547 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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547 approved reviews, newest moderated first
Soda S.
I am able to get about 1/3 of my credit back in cash, I am just happy to get it over with. FairShake is always there to lend a helping hand, you start to see hope when things seem despair. Sincere Thank you from my bottom of heart
Kristin
Thank you all for getting my money back from Sprint. It took longer than it should have because Sprint was being difficult, but you all made it happen. I have no doubt I never would have gotten my money back if not for Fairshake. Thank you so much!
Sarah
Complete and utter scam. Absolutely zero customer service or guidance, EXCEPT when it comes to a settlement (which they are incentivized by as they take a portion of it). I wrote a complaint about an Airbnb experience in June 2022. With a copy and paste it was put in the mail to their corporate office and with no response, 30 days later I receive an email saying "click to escalate to arbitration". The next thing I know I have an active arbitration case, where I am Pro Se (representing myself) against Airbnb, 3 partners at a law firm and it's been moved to commercial arbitration. Fair shake or their online chatbot, Leon, either don't respond or send canned responses that don't help. Aside from mailing a letter, they provided absolutely ZERO value and I'm now lost and going it alone. DO NOT USE THEM, WITH VERY LITTLE RESEARCH YOU CAN DO IT ON YOUR OWN
Response from FairShake Inc.Jan 25, 2023
Hi Sarah, I'm sorry to hear that AirBnB did not resolve your issue and that you didn't feel supported -- that is certainly not our goal. We are a small team that works hard to handle the process and paperwork for consumers like yourself, but do only work on consumer (not commercial) claims. Please email our team at [email protected] and we may be able to provide additional resources that apply to your situation.
Gary N.
At first I thought I would be ripped off again when I was first ripped off by HughesNet.com I thought that FairShake was ripping me off also. But it turns out that FairShake did exactly what they said they would do and for the exact price they said. I have to give then 5 stars for a job VERY Well Done!!!
chi N.
A lot flaws one it does help you demand for fairness but charge from your lost. Settle amount that petty use them beside that don’t. All settlement force people into another agreeement that waives future wrong doing? They help u initiate but when things gets serious they back out and leave in at arbitration time. Now you up against a monster with the little knowledge you know as beginning? Non profit means doesn’t mean employee time can’t be compensate highly and purchase as long it for corp it’s ok! “I got a Ferrari for company cause ceo has to drive in ceo vehicle class”
Response from FairShake Inc.Jan 19, 2023
Hi Chi, I'm sorry to hear that you did not receive a settlement offer from the company. I will reach out to you directly to discuss the details of your specific situation, walk you through the next steps, and show you the resources we can offer. Please remember you can always email us at [email protected] in the meantime.
Anonymous
I filed a complaint with fairshake and immediately received and auto replay robot email response saying they will reach out to me but never did and when call the fairshake phone number (510) 937-3247 They number tries to avoid people by redirecting them to online chat or email and when go to online chat once again they try to avoid by saying enter your email to look up your claim but never get an email or also can search by phone number just gets a text with an older claim tells me they never did file it in the first place and its 2 weeks later now... Going the an upper class lawyer writer looks like my best bet.
Response from FairShake Inc.Jan 17, 2023
Hi there! I'm sorry to hear you are having this experience - we want to make it right. If you can provide your name or email, I will have a member of our team reach out directly. Thank you!
Lindsey S.
Easy and helped resolve a payment with my phone carrier that I was unable to resolve.
goat
Complete scam long story short don't sign any agreements with them you will regret it no customer support or telephone service. Chat bot will answer questions but limited response just trash and pathetic
Response from FairShake Inc.Jan 23, 2023
Hi there - I'm sorry to hear you are having a tough time getting in touch with us - we want to make this right. Please let us know your email or claim ID and our support team will reach out to you directly. We are a small team working hard for consumers like yourself, but if you submit an email to [email protected] we will get back to you as soon as possible. Thank you!