FairShake Inc.Reviews of fairshake.com

Fairshake's customer service is as bad as Airbnb who still owes me thousands of dollars!!! Apparently Fairshake filed for arbitration (don't remember getting emails saying this) and supposedly AAA emailed me asking to pay the fee. I didn't ever get that email to pay the fee, so when AAA didn't get their fee they closed the case within 7 days. Fairshake site still says "escalated and pending arbitration." Despite the case being dismissed on Monday, on Thursday night its still showing pending on Fairshake website. On Monday when I did get an email from AAAA about the case being closed, I tried to talk to anyone from AAA or Fairshake. I didn't hear back from either of them until Thursday. Even then, I only get email messages/texts back from Fairshake and a different person each time. They were not there when I needed them and unknowable when I needed it. Fairhsake might help you file documents and get some kind of results, but they have just as bad, or worse, customer service than the company you are starting this process with. But, like the company you're starting arbitration with, just close the case and open a new one with this poor customer service company. Don't waste time trying to talk to someone or have them resolve or change anything for you. Just start a new case. Which is why I gave them 2 stars. Because at least it is easy to just file for arbitration on anything a company tries to give you the run around with. I file a dispute now for whenever I'm told "I'm sorry for your frustration" or "I understand why you feel that way," instead of actually resolving my issue. Plus, it is semi educational to go through the process so when I have a more problems with Fairshake it will be easy to take them to arbitration.

Well to begin with let me say I am a retired Corporate Attorney but my brothers and partner still have the firm running after 67 years started by our father. In a real and true Third Party Impartial Arbitration Setting, no evidence can be ruled upon to be used or not in any case until an Arbitrator is assigned your case and begins their assessment of what both parties have sent in to them for their individual case. Let me also say fighting industry giants like AT&T, Sprint, Verizon, or many of the pre paid Cell Phone Businesses today, can and will be a long and exhausting ordeal where in Arbitration or by Civil Litigation. So expect such before you begin any case. These companies pay a litany of attorneys on their behalf, to actually string this out as long as possible, knowing full well the Claimant will not be able to withstand the sheer financial burden of a case. Especially cases that will implicate them in criminal charges as well, as I have in my case. So being a litigator myself, I knew this going into my case with AT&T. I presented multiple items for evidence in my case, even emails directly dealing with their legal team. Then even before an Arbitrator could see any evidence someone at FairShake decided some of this evidence that speaks directly to my case that I provided was unacceptable. Which they cannot do as an impartial Arbitration Company before the case is even looked at by the Arbitrator. The Arbitrator or Judge depending upon what system you use Arbitration or a Civil Case, is looked over by the one presiding over the case, an Arbitrator or Judge. This was not done in my case, and part of my evidence I was told would not be available for the Arbitrator to rule on. This is highly illegal to do where in a Court Room or Arbitration Hearing. I will not go into specifics of this evidence but is game changing for my case and makes me question what else will they take out before an Arbitrator sees it to rule on it. I am unique in using this platform as my background is in this area of law. I will be filing with a law firm I used to do work with against some big named Giants of the Business World, against AT&T and their taught illegal erroneous billing practices done in the offices in the Philippines, called the Unified Billing Department. So if any of you out there reading this wants to join in with me please contact here with an email address. This will be one of the Largest Class Action Civil Suits ever filed and I can assure you the settlement will be as well.

I am not going to bash Fair Shake.. I am going to stick to the facts. A Verizon Rep talked me into signing up for their credit card (autopay) about two years ago with Synchrony Bank.. he told me I would save $10 per line. I had 4.The trouble started about a year and a half ago. Verizon would show a lower bill on their website and Synchrony Bank would bill me a higher amount.. if I only paid the Verizon amount, Synchrony Bank would tack on the additional amount to the next months bill .. I called Verizon and they told me to deal with Synchrony Bank (they were awful).. Synchrony Bank told me to I had to deal with Verizon.. This went on for a long time. I finally found Fair Shake and they were pretty helpful in the beginning.. long story short they got me a mediocre settlement and advised me to take it..I did not want to but I was led to believe from Fair Shake I would not get a better one. there was no assurance this would not happen again. Fair Shake makes you sign a waiver that you accepted the settlement. I did not realize they would no longer help you if you sign their waiver. Things were OK for about two months. It started again. Verizon website told me my bill was only $162 and Synchrony bill said it was $260.. I only sent them the $162.. they just tacked on the remainder to my next months bill ( an example of what they do) . if you do not pay, they will ruin your credit as they have apparently done to other customers.. I checked complaints against them. I got in touch with Fair Shake and wanted to open a new complaint, about unfair business practices with Verizon and Synchrony.. although Synchrony Bank is supposed to be connected to Verizon they are not and do NOT communicate. On the bill it even states Verizon/Synchrony Bank.. that is who you are supposed to make your check out to. Fair Shake stated I signed the waiver and cannot or will not help me. I am totally disappointed with Fair Shake.. Once they get their money, they drop you and will no represent you. There is no follow through.. they do not help you once you sign their waiver ..they are done with you. I do feel my new request is NOT a carry over from the first case..IMO this is a new case .. The unfair business practices have not been rectified. I want to resolve my issues because this has been completely unfair business practices, tremendous stress, absolutely no communication between Synchrony Bank and Verizon and a form of financial extortion. I want my relationship with Synchrony Bank credit card to be terminated and dissolved and go back to paying Verizon by check. Synchrony Bank is a horrible company to deal with, treat their customers badly and have unfair business practices

I don’t believe this company is fake. Why should I pay fairshakd a dime. How do I talk to a human so I can ask somebody a question

Fairshake askes for the same form again, again, again, and again. I replied back as instructed DUPLICATE. DUPLICATE. DUPLICATE. Still they keep on, and keep asking for the SAME FORM. Even though I told the online chat rep, and I also told them by email. I even sent PROOF since I received the EMAIL THANKING ME FOR THE FORM. It has been since MARCH and here it is 3rd week of May. Fairshake charge me, but I will be calling my bank to dispute. Simple matter, but refuse to get it right. Also, one of the forms AUTOFILL YOUR NAME in and you HAVE TO GO IN TO DELETE IT, or they will BLAME YOU, and ask for it again, again, and again, with NO EXPLANATION.

Not happy with the service received from Fairshake.. far from what they advertise

So far Fair shake has seemed to be on top of things except for a couple details U-Haul the company I have had to hire share for offered a type of settlement before it went to a biteration and fair shake did not recognize it as a closer to the situation although they had sent me this offer from U-Haul did not recognize it as a closer we should have been done immediately because I was more than willing to accept that there's all I need is my property another thing other than that they've been kind of on top of it and the other problem I have is now that there's another offer on the table similar I'm not able to accept it because I'm not able to continue with my profession due to the fact that all my tools and everything are in this shipping container I hired fishing for it now I can't accept the offer because I don't have the $20 to pay for the processing for you to accept the offer it doesn't make any sense

I had made a claim against Sprint and was escalated to demand arbitration and was trying to get all paperwork together and when I went to get tracking confirmation for the first phase letter it stated that it was just created and that there was no confirmation. Upon entering g chat to get clarification I was told that they sometimes bbn font get confirmation but that they send it a second time and when asked if I could get that I was immediately kicked out of chat and now can not chat with them. Very un professional. UPDATE THEY DID NOT SEND ME DOCUMENTATION OF RECIEPT OF DEMAND LETTER.