FairShake Inc. was a startup to help everyday people achieve fair resolutions in disputes with the world’s largest companies, by transforming the bureaucratic nightmare of a consumer arbitration claim into a simple, expert-supported online experience.FairShake Inc. shut down at the end of 2023.Read more at the link below on how the consumer justice system can be improved to give more power to everyday people and less power to entrenched corporate interests: https://www.fairshake.com/reform
FairShake Inc. (fairshake.com) has 547 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
FairShake, fairshake.com
Website
fairshake.com
Category
Public Services & Welfare
Location
Oakland, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 25% of reviews.
Latest
Most recent review: May 2024.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The process was made easy to understand, and all that was needed from me was to share my experience and what I was seeking. When I had a question, the Fairshake rep answered promptly and with solid information. Navigating the dashboard was simple and straightforward, and the fee was appropriately affordable. I am grateful to have had their services in my case.
CF
Charles F.
Where's the fair shake?
Supposedly I settled (with their help). I paid their fee in advance be cause they said I'd get my money in 30 days . Well , no money and no customer service response. Nothing sent to me as to why. I can't recommend them.
Response from FairShake Inc.Jan 19, 2023
Hi Charles, I'm sorry that you are having this experience - and I want to help make it right. Can you please send your email or claim ID to [email protected] so I can look into this for you immediately? Thank you!
JA
Jay
FairShake righted a wrong
I contacted FairShake after being defrauded on a large auction site and having the refund claim denied by a large financial entity based upon false data. I got my money back thanks to FairShake and wouldn't hesitate to use their services again if needed. No way this would have happened without them.
DF
David F.
Fairshake came through as advertised
The entire process was simple and straight forward. The staff was helpful, responsive and courteous. I would not hesitate to use them again should the need arise.
MA
Mike A.
AT&T hired legal professionals masquerading as an Arbitration Company
Well to begin with let me say I am a retired Corporate Attorney but my brothers and partner still have the firm running after 67 years started by our father. In a real and true Third Party Impartial Arbitration Setting, no evidence can be ruled upon to be used or not in any case until an Arbitrator is assigned your case and begins their assessment of what both parties have sent in to them for their individual case. Let me also say fighting industry giants like AT&T, Sprint, Verizon, or many of the pre paid Cell Phone Businesses today, can and will be a long and exhausting ordeal where in Arbitration or by Civil Litigation. So expect such before you begin any case. These companies pay a litany of attorneys on their behalf, to actually string this out as long as possible, knowing full well the Claimant will not be able to withstand the sheer financial burden of a case. Especially cases that will implicate them in criminal charges as well, as I have in my case. So being a litigator myself, I knew this going into my case with AT&T. I presented multiple items for evidence in my case, even emails directly dealing with their legal team. Then even before an Arbitrator could see any evidence someone at FairShake decided some of this evidence that speaks directly to my case that I provided was unacceptable. Which they cannot do as an impartial Arbitration Company before the case is even looked at by the Arbitrator. The Arbitrator or Judge depending upon what system you use Arbitration or a Civil Case, is looked over by the one presiding over the case, an Arbitrator or Judge. This was not done in my case, and part of my evidence I was told would not be available for the Arbitrator to rule on. This is highly illegal to do where in a Court Room or Arbitration Hearing. I will not go into specifics of this evidence but is game changing for my case and makes me question what else will they take out before an Arbitrator sees it to rule on it. I am unique in using this platform as my background is in this area of law. I will be filing with a law firm I used to do work with against some big named Giants of the Business World, against AT&T and their taught illegal erroneous billing practices done in the offices in the Philippines, called the Unified Billing Department. So if any of you out there reading this wants to join in with me please contact here with an email address. This will be one of the Largest Class Action Civil Suits ever filed and I can assure you the settlement will be as well.
KT
KTW
I believe FairShake is a scam
I believe FairShake is a scam and a fraud.
It supposed to help me to resolve a Metro PCS data manipulation issue, it turned out that it asked me to do my own work through ARA then asked me for $20.
It dragged on forever then put the issue right back to my own hands.
It is a scam.
ML
Merry L.
Not Bashing Fair Shake..Just The Truth
I am not going to bash Fair Shake.. I am going to stick to the facts. A Verizon Rep talked me into signing up for their credit card (autopay) about two years ago with Synchrony Bank.. he told me I would save $10 per line. I had 4.The trouble started about a year and a half ago. Verizon would show a lower bill on their website and Synchrony Bank would bill me a higher amount.. if I only paid the Verizon amount, Synchrony Bank would tack on the additional amount to the next months bill .. I called Verizon and they told me to deal with Synchrony Bank (they were awful).. Synchrony Bank told me to I had to deal with Verizon.. This went on for a long time. I finally found Fair Shake and they were pretty helpful in the beginning.. long story short they got me a mediocre settlement and advised me to take it..I did not want to but I was led to believe from Fair Shake I would not get a better one. there was no assurance this would not happen again. Fair Shake makes you sign a waiver that you accepted the settlement. I did not realize they would no longer help you if you sign their waiver. Things were OK for about two months. It started again. Verizon website told me my bill was only $162 and Synchrony bill said it was $260.. I only sent them the $162.. they just tacked on the remainder to my next months bill ( an example of what they do) . if you do not pay, they will ruin your credit as they have apparently done to other customers.. I checked complaints against them. I got in touch with Fair Shake and wanted to open a new complaint, about unfair business practices with Verizon and Synchrony.. although Synchrony Bank is supposed to be connected to Verizon they are not and do NOT communicate. On the bill it even states Verizon/Synchrony Bank.. that is who you are supposed to make your check out to. Fair Shake stated I signed the waiver and cannot or will not help me. I am totally disappointed with Fair Shake.. Once they get their money, they drop you and will no represent you. There is no follow through.. they do not help you once you sign their waiver ..they are done with you. I do feel my new request is NOT a carry over from the first case..IMO this is a new case .. The unfair business practices have not been rectified. I want to resolve my issues because this has been completely unfair business practices, tremendous stress, absolutely no communication between Synchrony Bank and Verizon and a form of financial extortion. I want my relationship with Synchrony Bank credit card to be terminated and dissolved and go back to paying Verizon by check. Synchrony Bank is a horrible company to deal with, treat their customers badly and have unfair business practices
JC
Joseph C.
They have always been available to…
They have always been available to answer all of my questions or concerns and they get those companies to listen and give you an above average fighting chance to actually win your case without having to spend a lot of time or money trying to navigate thru all of the legal issues on your own … I commend them and greatly appreciate your services thanks for giving us little guys a voice !!!!!!