Jhenkins
The negative bank account I have now.
The negative bank account I have now.
FairShake Inc. was a startup to help everyday people achieve fair resolutions in disputes with the world’s largest companies, by transforming the bureaucratic nightmare of a consumer arbitration claim into a simple, expert-supported online experience.FairShake Inc. shut down at the end of 2023.Read more at the link below on how the consumer justice system can be improved to give more power to everyday people and less power to entrenched corporate interests: https://www.fairshake.com/reform
FairShake Inc. (fairshake.com) has 547 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Public Services & Welfare · Venice, California
Excellent

Public Services & Welfare · santa clara, California
Excellent
Public Services & Welfare · Los Angeles, California
Excellent

Public Services & Welfare · Carlsbad, California
Great
Showing 11 reviews with 3 stars · Clear filters
Jhenkins
The negative bank account I have now.
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Only 3 stars instead of 5 stars because: Great service that FairShake provides but they make you pay their commission BEFORE you receive your settlement. FairShake should take their commission out of the settlement and not make us pay in advance. Also - FairShake could make accessing, filling out and uploading the W-9 form easier. I could not access or fill it out on my phone and had to complete using a computer. It was also a cumbersome process that could have been easier to complete with a little effort by the webpage guys at FairShake.
Response from FairShake Inc.Nov 21, 2022
Thank you for this feedback! We are a small team working hard to help consumers like yourself and truly do take this feedback into consideration as we continue our work.
Melissa R.
Good service
Response from FairShake Inc.Feb 24, 2022
Thanks, Melissa. If you have thoughts on what we could do better feel free to email us at [email protected]
Harry S.
Fair shake has been an excellent resource in my dispute with Orbitz. Without their assistance I would have simply lost $230.00 to Orbitz with no recourse. Fair shake guided me through the claim process, the arbitration process and ultimately the hearing on the merits. They charge nothing unless you prevail and then the fee is a reasonable 10% of the recovery. However, I was ultimately disappointed because even with zFair Shakes help, It was required that I post more money than I lost to have my case heard before an arbitrator. Orbitz won out on a technicality.
Response from FairShake Inc.Jan 18, 2022
Hi Harry, Pleased to hear you had a good experience and got your money back. We'll make sure Robert hears your kudos. -MK
Roger K.
Fair Shake did take action like they presented themselves to do. My claim got resolved prior to Fair Shake's actions because I filed a complaint with my State of California Department of Insurance which I feel is why American Home Shield reimbursed me my funds for a repair they failed to authorize under their contract. Being that I was not certain how Fair Shake's actions caused my settlement, I elected to pay them for their efforts. In the future, I would not hesitate to get Fair Shake involved again.
Response from FairShake Inc.Oct 19, 2021
Hi Roger, Thanks for your feedback. -MK
donald S.
can't tell much yet. Have not received my Dish gift card. Only paid out $60 so far.
Response from FairShake Inc.Jul 16, 2021
Hi Donald, Thanks for your review. I'm glad you were able to reach a successful settlement -- you're in the home stretch! The settlement agreement you signed will typically tell you how quickly you can expect to receive your compensation. If you don't see it by then, please log into you claim dashboard at app.fairshake.com and let our team know, so we can help! -MK
Filipe
Charges 20 USD minimum even if you get less. Only explains you this after making you fill out the whole form and describing everything in detail. Forwards you messages from companies intended for them (requesting them they explain you you must contact another branch) claiming the company "has questions" and "needs more information" and only lets you reply their "questions" directly and upload more evidence (endless cycle). Can't provide feedback if you cancel your claim. Doesn't process claims against Uber (?!). Otherwise good.
Response from FairShake Inc.Jun 2, 2021
Hi Felipe, I'm sorry to hear you weren't happy with our service. For the benefit of others, here is how we describe our payment structure in our form for submitting a new claim: What You Pay if You Win: • If you receive over $100 in cash or account credit from [Company Name], we charge 20 percent of that amount. • If you receive $100 or less, we charge a flat fee of $20. • For canceled debts, we charge only 10% of the amount.
Jennifer D.
The company sent in the paperwork. But I did the rest. I called, I spoke to managers and even when they where not willing to help I made sure that they noted my account and I kept record of everything said and promised. I even told them and showed them about their Arbitration policy and told them even if I didn't get what i wanted they would have to pay the arbitrations fees So they would come out in the negatives as far as I was concerned. So was it worth the 20 dollars I spent? Yes. Which is why I am giving it a three star rating. Anything more it wouldn't have been worth it.
Response from FairShake Inc.May 24, 2021
Hello Jennifer, I'm glad you were able to get your issue resolved, but sorry to hear that you have had a frustrating experience with FairShake. Our goal is always to see a customer negotiate a successful resolution with as little hassle as possible. We facilitate hundreds of settlements each month, but not every claim that we send gets the same treatment. I'll have our team look up your claim and the company involved, and look for ways to get them to more thoroughly engage in our process in the future. (They shouldn't be making you do the work). Max