FairShake Inc.Reviews of fairshake.com

Response from FairShake Inc.May 14, 2021

Hello, To look into this, I've sent a message asking for your contact details. This will let us research and understand the specifics of your situation. We do proudly say at FairShake that "We only get paid *if* you do." And it's true — we don't ask for any payment to us unless a user has reached a successful settlement of their claim. At the time of that settlement we ask for payment. However, we offer an option to defer that payment by 30 days so that the settlement (which goes directly to you) will hopefully be on hand by then. For your situation there are actually 2 circumstances that might apply here: • For many claims, if a user wants to escalate the claim to arbitration there is a $200 fee that goes to the American Arbitration Association, which we ask the user to cover. This fee doesn't apply to individuals below a certain income level (we provide that information in the product flow). The fee is also usually eventually reimbursed by the company which the claim is against, and when that reimbursement comes in we pass it along to you. It's always our goal to see claims settled before escalation, so this fee doesn't come into play. • When a settlement is signed we ask a user for payment of the commission (10 or 20% depending on the settlement). This payment can be deferred by 30 days so you have a chance for the settlement to come through. If you need help doing this on your dashboard you can use the chat feature to ask a FairShake rep for more help. I've searched our site and cannot find the phrase "We get paid *when* you do." However, if you can point me to the page you are referring to I will make sure it gets updated to reflect our process. -MK

Response from FairShake Inc.May 11, 2021

Hi K, I'm sorry to hear about your frustration. The forms included on our web pages for companies we don't take claims against make clear that you will be added to a list and informed if and when we start accepting claims. I recognize this isn't the ideal answer someone wants when they're facing a serious consumer issue. We're constantly evaluating which companies we can bring claims against so that we can make sure our customers have a positive experience. Ultimately if we process a claim we want to make sure we can provide support throughout the process. We do take all feedback seriously and I will make sure our website developers are aware of your feedback. -Max