FairShake Inc.Reviews of fairshake.com

Response from FairShake Inc.Aug 9, 2021

Hi David, FairShake is not affiliated with DirecTV. I'm glad to hear you were able to reach a successful settlement with them. Unfortunately while we help people who've been mistreated by big companies, we aren't able to provide our own services for free or we wouldn't be able to keep providing them. Our charge covers the preparation and mailing of documents, chat support, any money we may pay for legal support of your claim, and the convenience of our users not having to learn and pursue each step of the process. All users when they sign up acknowledge that we charge a fee for successful outcomes with a minimum of $20. Max

Response from FairShake Inc.Aug 9, 2021

Having communicated privately with T about this, I wanted to add the following publicly as well: We provide live chat support ~70 hours a week via your claim dashboard at app.fairshake.com. I am confident in saying that had the latest question to our attention sooner it would have received a response around it in a timely manner. I can also say based on my review that this claim is atypical compared to those we usually deal with, for reasons that I won’t detail here out of privacy considerations. In general, claims should be based on something done wrong by the company you are making a claim against, rather than some third party. This complexity may have impacted this experience with the American Arbitration Association (AAA). Communications with the AAA are not available to the FairShake team unless our users share them with us. I will be having my teammates review whether we should refrain from processing claims like this in the future to avoid this situation. -MK