FairShake Inc. was a startup to help everyday people achieve fair resolutions in disputes with the world’s largest companies, by transforming the bureaucratic nightmare of a consumer arbitration claim into a simple, expert-supported online experience.FairShake Inc. shut down at the end of 2023.Read more at the link below on how the consumer justice system can be improved to give more power to everyday people and less power to entrenched corporate interests: https://www.fairshake.com/reform
FairShake Inc. (fairshake.com) has 547 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Public Services & Welfare · Venice, California
Excellent
Public Services & Welfare · santa clara, California
Excellent
Public Services & Welfare · Los Angeles, California
Excellent
Public Services & Welfare · Carlsbad, California
Great
547 approved reviews, newest moderated first
Lisa G.
Wow I really didn't think I could trust anything ever again I had a problem with verizon I have a problem with T-Mobile and AT&t and fair shake got me help with verizon and now i'm going to work on the rest of them and it was quick and it was easy and that's all we ask is for fair trade and instead of deceptive trade practices and fair shake was awesome I will write another review on my experience with T-Mobile and AT&t
Sandra D.
They tell me to call back but don’t answer but say to leave a message that’s never answered once they have their money to you are nothing and they do not do what they say. If the company doesn’t comply with the settlement you are on your own. Don’t count on them.
Response from FairShake Inc.Jul 12, 2021
Hi Sandra, I'm sorry to hear about your frustrating experience. We're always seeking to make our process better based on feedback. It sounds like there's a couple ways we could do better 1) We're just setting up our phone structure, my apologies if you didn't get a respond to your message. If you reach out to me at trustpilot [at] fairshake.com I'll make sure you get a follow-up by email or text. 2) While companies are legally obligated to follow up on their settlement commitments, and usually do, we know that sometimes they can be slow or unreliable. If the stated amount of time has passed since signing your settlement and you still haven't seen the results, we have suggested next steps that we can provide in that follow-up. We're continuing to build up new options for users in this situation. I hope we'll be able to recover your trust here. -MK
Michelle
I wish I could minus 25 million stars but it made me check one star before I could write my review... Let me tell you what Fairshake should be ashamed of themselves they offered me $50 for a $500 settlement of course second-guessing everything finally I said forget it I refused that settlement then they came back with the right settlement which was $500 anyway long story short I was sent a W9 from the company I was disputing and I simply wrote back to Fairshake in an email why am I filling out a W9 because I’m not getting anything extra from my settlement I’m getting my original money I already paid taxes on. Anyway the person who got the email at Fairshake didn’t answer my question & took it upon them self to refuse my settlement which I had already accepted & signed .. I had already been waiting five months for my settlement and that person you’re going to get yours whether it’s now or in the afterlife because you had no right no right to refuse my settlement and set it back two more months you can’t mess with peoples lives like that... you did not have my permission to Refuse what I had already excepted and make me start all over from the beginning.. and that person is so lucky That I got my original settlement offer.... I Know one thing for sure KARMA IS A BIZNATCHthank you very much and have a great life!!!!! and to add a comment to what Fairshake wrote back below.... well if I could send you the picture of the two different settlements I signed you can’t tell me they did not refuse my settlement they took it upon themselves to reject it and I had to re-signed a paper about 10 days later once I get my money I darn sure will send you more information I just don’t want you to mess it up again and take my money from me so let me get my money first and then will really get down to business I have all copies of everything Thank you so very much
Response from FairShake Inc.Jul 8, 2021
Hi Michelle, I’m sorry to hear you’re unsatisfied with your FairShake experience. I’m going to follow up with a request for more information to confirm which claim you are talking about, though I believe I’ve been able to identify it. First off, to clarify, FairShake has no ability to “refuse” a settlement once it has been offered by a company and signed by an individual. We are not a party to the settlement -- it was signed and remains in force and will be reflected on your FairShake dashboard as “Offer Accepted.” Based on a review of the chats in our system, it does not appear that our staff at any time suggested otherwise to you. Unfortunately if a settlement sent by a company contains a requirement like completing a W9, and an individual signs the settlement but subsequently does not complete that condition, there’s a good chance that the company will not follow through on its commitment to pay the settlement amount. Another condition for accepting a settlement will typically be terminating the formal arbitration process, if the claim has reached that point. When a settlement is accepted, our system will automatically remind the individual that they must officially withdraw their claim with the American Arbitration Association. This is not “refusing” a settlement, but it is a condition of accepting it. Is it possible this is what you are referring to? In terms of helping you get your settlement: If you have not completed the required forms or withdrawn the arbitration filing, these would be the most likely reasons you have not received the settlement amount. If you have completed the forms and withdrawn the arbitration filing then you should expect payment on the timeframe indicated within the settlement. A little more about the W9: This is not about whether FairShake has a position on whether the settlement amount is taxable income or not -- we don’t have a position because we are not allowed to give tax advice. Our experience is with helping people get their settlements by completing the conditions that they’ve agreed to. Be assured that FairShake has no control over whether or not that income is taxable. Pursuing a legal claim can be a confusing process and often requires accepting things we don’t want to hear. We’d like to do our best to help you get your settlement. We do expect our customers to be polite in dealing with our staff at all times and that will be the expectation of any help we provide. -MK
William S.
They were friendly and helpful a great piece of mind knowing they are there for me and were by my side
andrew A.
No feedback yet because I’ve just srartec
Prince
Excellent services
donald S.
can't tell much yet. Have not received my Dish gift card. Only paid out $60 so far.
Response from FairShake Inc.Jul 16, 2021
Hi Donald, Thanks for your review. I'm glad you were able to reach a successful settlement -- you're in the home stretch! The settlement agreement you signed will typically tell you how quickly you can expect to receive your compensation. If you don't see it by then, please log into you claim dashboard at app.fairshake.com and let our team know, so we can help! -MK
Charles L.
Excellent service! I'm using this again!!!!! Try it you can be happy too!!!!!