Factory Direct JewelryWe make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Jewelry & Watches · Fresno, California
Excellent
Jewelry & Watches · Los Angeles, California
Excellent
Jewelry & Watches · Redondo Beach, California
Excellent
Jewelry & Watches · Arcadia, California
Excellent
762 approved reviews, newest moderated first
David Cruz L.
Ordered a silver ring and loved it even though it took longer than expected to receive
Response from Factory Direct JewelryJan 26, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us. We apologize if the order was a little behind, but delays with the courier is something we cannot control. Nevertheless, we are happy that you love the jewelry. Thank you!
michael
Still haven't received anything
Response from Factory Direct JewelryJan 26, 2026
Hello there, We apologize that there was a delay with your order. Looking at the tracking information, your order was delivered on Jan 16th. Please see USPS link below: https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9400150206220008358122%2C Thank you!
Stephan K.
The pendant i bought my mom was absolutely beautiful! Very reasonably priced, At first I didn't like how long it was taking to ship so I contacted them only to receive a reply almost right away and to my surprise everything is hand made to order! Not just some cookies cutter made in bulk pieces which made it that much more special and worth the wait! 100% more then I expected!
Response from Factory Direct JewelryJan 26, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
Vjola S.
The item better than advertised ( that’s what I noticed in reviews when I ordered) and can’t agree more! Very happy with my purchase! Fast delivery too
Response from Factory Direct JewelryJan 26, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Allen V.
From beautiful products to great customer service. They went above and beyond to make sure i recieved my merchandise in a timely fashion. I have and will continue to recommend Facrory Jewelry Direct.
Response from Factory Direct JewelryJan 26, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Byron G.
Everything arrived on time and in great condition. The pendant was much smaller than I expected though. Still it was nice and I will order again.
Response from Factory Direct JewelryJan 26, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Kelly P.
The item I ordered was just as pictured and well made.
Response from Factory Direct JewelryJan 26, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Margaret W.
My only complaint was the ring I intended to purchase was too small, not size just the ring. I will look again for another choice.
Response from Factory Direct JewelryJan 26, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Should you need to have the ring resized, we will be more than happy to provide that service for you. Thank you and have a great day!