Factory Direct Jewelry Reviews | Read Customer Reviews of factorydirectjewelry.com

Factory Direct JewelryReviews of factorydirectjewelry.com

4.4762 reviews
Jewelry & Watches
640 South Hill Street Suite A542, Los Angeles, California

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Factory Direct Jewelry

About Factory Direct Jewelry

We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.

Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: factorydirectjewelry.com
Website: factorydirectjewelry.com
Category: Jewelry & Watches
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Factory Direct Jewelry reviews

762 approved reviews, newest moderated first

Paula
Feb 28, 2026
Excellent experience
I was concerned about buying gold online, and jewelry in general. The process was seamless and I received the necklace fairly quickly. They were very responsive when I had a question regarding a discount offered. The took care of it immediately. I am very happy with the quality and design of the the necklace I purchased and received. Excellent rating and review of product and services.
Response from Factory Direct JewelryMar 4, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
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Kimberlee L G.
Feb 28, 2026
I bought them to cleanse my properties …
I bought them to cleanse my properties the land here already feels Justified and the atmosphere is lighter My mama loves my purchases as much as I do Thank you
Response from Factory Direct JewelryMar 4, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
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Cheryl V.
Feb 27, 2026
Very cute but much smaller than I…
Very cute but much smaller than I expected. Will probably give them to my granddaughter
Response from Factory Direct JewelryFeb 27, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item you received, did not qualify for a better rating. We are still happy that it is still not completely negative, and we still appreciate it. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
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Angello T.
Feb 27, 2026
Satisfied with my purchase
Satisfied with my purchase
Response from Factory Direct JewelryFeb 27, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item you received, did not qualify for a better rating. We are still happy that it is still not completely negative, and we still appreciate it. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
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Jonah H.
Feb 26, 2026
my Friend suggest it to me and it was…
my Friend suggest it to me and it was Great quality
Response from Factory Direct JewelryFeb 26, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
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TOM CONE I.
Feb 24, 2026
Super
Super! Absolutely super from looking on-line at the available religious jewelry, through purchase (ease - like a hot knife through butter), and then shipment - received much earlier than I expected!
Response from Factory Direct JewelryFeb 24, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
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Lori A.
Feb 24, 2026
Quality of my pendants looks amazing
Quality of my pendants looks amazing. It what I purchase came on time.
Response from Factory Direct JewelryFeb 24, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
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Mr C.
Feb 24, 2026
Very pleased
Happy with the customer service as well as the beautiful cross.
Response from Factory Direct JewelryFeb 24, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
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