Factory Direct Jewelry Reviews | Read Customer Reviews of factorydirectjewelry.com

Factory Direct JewelryReviews of factorydirectjewelry.com

4.4762 reviews
Jewelry & Watches
640 South Hill Street Suite A542, Los Angeles, California

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Factory Direct Jewelry

About Factory Direct Jewelry

We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.

Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: factorydirectjewelry.com
Website: factorydirectjewelry.com
Category: Jewelry & Watches
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Factory Direct Jewelry reviews

762 approved reviews, newest moderated first

SHERICE M.
Mar 10, 2026
Perfect very comfortable
Perfect very comfortable
Response from Factory Direct JewelryMar 11, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
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George J.
Mar 7, 2026
I was disappointed that the 3d letters…
I was disappointed that the 3d letters were single sided, otherwise, the item is excellent.
Response from Factory Direct JewelryMar 9, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item you received, did not qualify for a better rating. We are still happy that it is still not completely negative, and we still appreciate it. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
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Francine M.
Mar 7, 2026
Great quality
Fast delivery
Response from Factory Direct JewelryMar 9, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
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Pam K.
Mar 6, 2026
The size of the pendent on the model…
The size of the pendent on the model was very misleading. The measurement scale was hard to read. You should put a piece beside the jelery, like a coin.
Response from Factory Direct JewelryMar 9, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
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Mary A.
Mar 6, 2026
Beautiful Birthstone Claddagh ring.
I ordered a beautiful gold scallop shell,years ago, which I still have, and I love the Claddagh ring that I received, this week. It came quickly, well packaged, and delivered appropriately . I love it.😊😊😊😊
Response from Factory Direct JewelryMar 9, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
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customer Jeanine Rose Colorado Notary P.
Mar 5, 2026
The small lock & key pendants I ordered…
The small lock & key pendants I ordered are beautiful, and good quality. I got two to hang on huggy loops for earrings. They get attention! I'm a locksmith so they're special to me. They arrived quickly and very nicely packaged. I'm very pleased.
Response from Factory Direct JewelryMar 6, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
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Patty T.
Mar 3, 2026
The pendant I ordered was as I…
The pendant I ordered was as I envisioned it and the customer service was excellent.
Response from Factory Direct JewelryMar 4, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
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PATRICIA S.
Mar 2, 2026
Great price and prompt shipping and…
Great price and prompt shipping and good quality.
Response from Factory Direct JewelryMar 4, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
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