Factory Direct Jewelry Reviews | Read Customer Reviews of factorydirectjewelry.com

Factory Direct JewelryReviews of factorydirectjewelry.com

4.4762 reviews
Jewelry & Watches
640 South Hill Street Suite A542, Los Angeles, California

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Factory Direct Jewelry

About Factory Direct Jewelry

We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.

Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: factorydirectjewelry.com
Website: factorydirectjewelry.com
Category: Jewelry & Watches
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Factory Direct Jewelry reviews

762 approved reviews, newest moderated first

Red
Apr 28, 2026
Everything was good
Everything was good
Response from Factory Direct JewelryApr 29, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
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Ellen C.
Apr 28, 2026
Easy to order online
Easy to order online, fast shipping.
Response from Factory Direct JewelryApr 29, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
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jeffrey E.
Apr 28, 2026
Ring looks great
Ring looks great. Thanks.
Response from Factory Direct JewelryApr 29, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
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Adonis
Apr 27, 2026
Happy shopper
Beautiful piece.
Response from Factory Direct JewelryApr 27, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
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Verified C.
Apr 27, 2026
Service was great and shipment was a…
Service was great and shipment was a fast.
Response from Factory Direct JewelryApr 27, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
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Gregory
Apr 25, 2026
Nice product
Nice product. Fast shipping
Response from Factory Direct JewelryApr 27, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
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Yvonne Z.
Apr 25, 2026
Easy to order
Easy to order, product was exactly as described.
Response from Factory Direct JewelryApr 27, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
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Roxanne
Apr 24, 2026
Not sure if worth the price
I really like the chain and the pendant i bought (both bought separately) the chain is a beautiful 22 inch diamond cut rope chain and I bought a st. Michael pendant and both were extremely beautiful but they feel extremely light for the price. I was expecting both to feel heavier and better quality. :/
Response from Factory Direct JewelryApr 25, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item you received, did not qualify for a better rating. We are still happy that it is still not completely negative, and we still appreciate it. To be completely transparent, all dimensions of the item is on the website. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
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