Factory Direct Jewelry Reviews | Read Customer Reviews of factorydirectjewelry.com

Factory Direct JewelryReviews of factorydirectjewelry.com

4.4762 reviews
Jewelry & Watches
640 South Hill Street Suite A542, Los Angeles, California

Call Directions Website

Factory Direct Jewelry

About Factory Direct Jewelry

We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.

Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: factorydirectjewelry.com
Website: factorydirectjewelry.com
Category: Jewelry & Watches
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Jewelry & Watches, California

Factory Direct Jewelry reviews

762 approved reviews, newest moderated first

Omar
Jun 9, 2026
Easy to order and I love my ring.
Easy to order and I love my ring.
Response from Factory Direct JewelryJun 11, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Report
customer
Jun 9, 2026
Nice experience
Nice experience
Response from Factory Direct JewelryJun 11, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
Report
Amanda S.
Jun 9, 2026
Perfection
Well made, exactly what I ordered and was delivered extremely fast. Will definitely do business again.
Response from Factory Direct JewelryJun 11, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Report
Marcia S.
Jun 9, 2026
Great experience …
Overall great experience dealing with this company. Product was in stock and shipped right away. Item was received and quality is excellent.
Response from Factory Direct JewelryJun 11, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Report
customer
Jun 9, 2026
Overall Great
Cost effective, shipping was speedy, and quality is great.
Response from Factory Direct JewelryJun 11, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Report
Brittani P.
Jun 7, 2026
Great product & fast service.
Great product & fast service.
Response from Factory Direct JewelryJun 8, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Report
Tony P.
Jun 7, 2026
Not enough communication
Not enough communication
Response from Factory Direct JewelryJun 8, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item you received, did not qualify for a better rating. We are still happy that it is still not completely negative, and we still appreciate it. To be completely transparent, all dimensions of the item is on the website. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
Report
kevin U.
Jun 5, 2026
Products that came were very small not…
Products that came were very small not as shown on the internet website. these items were sent back with in an hour after i received it.
Response from Factory Direct JewelryJun 8, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
Report