FabFitFunDelivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
3,715 approved reviews, newest moderated first
Paula
I had a box sent to my daughter at college that she never received. My customer service rep explained how to change address and sent out a replacement box asap. Fab Fir Fun is amazing
Response from FabFitFunSep 18, 2022
Hi Paula! We are happy to hear your concern has been resolved by a member of our Customer Care team! Thanks for the feedback! Xo
Emma
I am so disappointed by the 2022 Fall box I received. Bowls, measuring cups, and dryer balls. Seriously? I used to get so excited to receive this each season but now it is a game of will my box be okay or just straight sad. Just more items I’m going to have to give away. It is not worth the money AT ALL. You are better off buying the products on their own. This is my 4th year using the service and the boxes used to be amazing, I don’t understand what happened.
Response from FabFitFunSep 16, 2022
Hi Emma! We're sad to hear that the items we curated for your Fall Box missed the mark for you! We always encourage our members to take advantage of our Customization feature each season, so they can be sure to receive the items that are most in line with their preferences. We appreciate your honest feedback and will let our team know your thoughts! We have emailed you directly to your email on file. We look forward to assisting you there!
Christy B.
FabFitFun is my favorite subscription service hands down. I have ZERO complaints with every side of FabFitFun! I have recommended to everyone, I do mean everyone, from family, my employees & even strangers. LOVE..LOVE..LOVE!
Response from FabFitFunSep 15, 2022
Hi Christy! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
Bridget H.
Excellent experience...very helpful to resolve my issue!
Response from FabFitFunSep 15, 2022
Hi Bridget! Thank you so much for your feedback! We are happy that you're pleased with the results and that we were able to help! Xo
Sherrie M.
My fall box was a disaster when it arrived at my house! The shampoo had been opened and everything inside was soaked! They replaced the shampoo.
Response from FabFitFunSep 15, 2022
Hi Sherrie! We are sorry to hear about your experience and we will be sure to pass this along. We will continue to work on improving member experiences.
Sonya
I have only had two issues to arise with this company and each issue was handled quickly and to my satisfaction. No complaints!
Response from FabFitFunSep 14, 2022
Hi Sonya! Thank you for your rating! We are so happy to hear our team was able to help! Xo
Tanya J.
Shipping company lost my box. I'm sure it was stolen because it's written all over it a fff box. Now what I wanted is out of stock! I had to pick something else I didn't want. She gave me a $10 credit for a fall item. I needed items in this box for a trip. By the time I get it I will be back from the trip. I pd for a year in advance and can't wait to be done. Won't renew
Response from FabFitFunSep 13, 2022
Hi Tanya! We're sorry for the inconvenience you've experienced! We appreciate your feedback and will pass this along to the team! Please feel free to reach out to our customer care team if there’s anything else we can do for you!
Charyn C. F.
My box is M.I.A., I have been a customer with FFF for 3 years and never had this issue and I'm grateful for that. They took care of it for me and I'm glad it wasn't too much of a hassle. This year has been tough and it was a huge relief not to have to fight my way through this one.
Response from FabFitFunSep 13, 2022
Hi Charyn! Hi Irene! Thank you for your rating! We're happy that you were fully assisted and had a great experience with our customer care! Xo