FabFitFunReviews of fabfitfun.com

I was aggravated that I had to unsubscribe. Then I kept getting billed and receiving emails. Jett took care of that. I shouldn't be billed or emailed anymore.

My shipment was lost. I contacted the company to see if they could track it and they sent a replacement instead. Their service was prompt, professional, and remedied the situation. It was actually a pleasure to deal with customer service.

My delivery got delayed because of an item that was defective and I ended up moving before I got my tracking number. I called customer service and Heather was lovely and helped me solve my issue quickly and I really appreciate her great customer service!

Quick to respond and fix my issue very happy with my customer service experience!

I ended up with several items in my order that I had only taken a look at or hit the heart button. Another item was something I had never seen, yet FFF still made me pay for it. The FabFitFun site has had MANY issues and FFF is very aware of this!! The site kept flashing on and off on the day that I was customizing and trying to order so I finally gave up. Somehow, FFF decided I still had to pay for their site issues and items I don’t want and won’t use. Trust me, I have ordered items by mistake or forgotten to remove items before the final order date in the past and had to just laugh it off or kick myself for missing the calendar notice. HOWEVER, that was not the case this time. FFF needs to step up and admit when they have made a mistake and make it right. A $38 dollar item has cost you a few hundred or more likely a few thousand- just because you refused to make it right! I have spent a lot of $$$ over the years and said a lot of praise about FFF in the past. The refusal by FFF to make this right has cost you my loyalty as a customer. I’m done with FFF. I will happily join another membership that is willing to admit an error and make up for their error because in the end THE CUSTOMER’S LOYALTY IS VALUABLE. You lost mine over $38, FFF. Shame on you! Fix your website problems and your drop shipment issues.

I have been waiting for this package that you took money from my account for over a month ago! This really needs to be resolved ASAP! I either want my money refunded ASAP or I want my order ASAP! The tracking information says a label was created 8/26 and it is now 9/7 and I am still waiting.

Thank you for your excellent customer service! Response time is amazing and efficient! Thank you for making sure you keep me as a customer! I look forward to all the deals!

There was a mix-up during my move, and the people who bought my house, unfortunately, kept my box. FabFitFun customer service corrected the problem and let me customize my Fall box. I'm excited to get back on track and receive seasonal boxes again. They were quick to respond to my emails and took care of me right away! :)