Jessica
Great customer service
Great customer service and great product management
Response from FabFitFunOct 7, 2022
Hi Jessica! We're happy to hear you're loving the items and our Customer Care team experience! Thanks for the review! Xo

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FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent

Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent

Cosmetics & Makeup · San Francisco, California
Excellent
3,715 approved reviews, newest moderated first
Jessica
Great customer service and great product management
Response from FabFitFunOct 7, 2022
Hi Jessica! We're happy to hear you're loving the items and our Customer Care team experience! Thanks for the review! Xo
Pam C.
As always when I have questions about an order or my account customer service is always very helpful in resolving any problems and answering my questions in a timely manner.
Response from FabFitFunOct 6, 2022
Hi Pam! Thank you for your rating! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Deanna S.
Anyone interested in this box DONT waste your money they we're cheap and not worth it I couldn't even give the items away in the.boxes for free to people I offered. The customer service is horrible and again the boxes are the.biggest waste of.money I have ever spent !!
Response from FabFitFunOct 4, 2022
Hi Deanna! We are sorry to hear about your experience. We want our members to enjoy their orders and were sad to hear that the Fall Box missed the mark for you! We always encourage our members to take advantage of our Customization feature each season, so they can be sure to receive the items that are most in line with their preferences. We appreciate your honest feedback and will let our team know your thoughts! We hope to have the opportunity to surpass your expectations in the future!
Melissa B.
Super fast efficient and helpful information
Response from FabFitFunOct 3, 2022
Hi Melissa! Thank you for taking the time to review! We are happy that you're pleased with the results and that we were able to help! Xo
G.P
Amazing value, i am shocked at how good this box is. I got a box with over 300 value for 50 pounds. The pmd alone was 100 pounds so technically i got that for half price and 5 other luxury items for free. (pmd is a skin device and is amazing by the way and recommend that to) Also customer service are so good. The whole experience is very fun and i have saved so much money with fabfitfun. Absolutely love them.
Response from FabFitFunSep 30, 2022
Hi there! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
Alice B.
I used to love FFF such amazing items. The past year boxes have become less and less having to pay for more extras and poor choices of items. I had to cancel as it just wasn't worth it. I had to jump through rings was begged by customer service representatives to not cancel. I was not given the dignified response I deserved. I get it's their job but it was beyond tasteless and ruined my day it took 4 emails to get a cancellation confirmation. Fab fit fun has turned into a floppy mess of let's squeeze more money out of our customers. Genuinely not value for money anymore.
Response from FabFitFunSep 29, 2022
Hi Alice! We are sorry to hear about your experience. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Patty
I had an issue that a product did not arrive. I contacted customer service and Luigi resoved the issue within a couple of days!
Response from FabFitFunSep 29, 2022
Hi Patty! Thank you for taking the time to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo
Cheryl A.
Wish I had been contacted about billing problem for my add on purchases. I lost my bank card and received a new one. And did not get my choices for my box. Don’t want some of the things I was sent. I am a yearly Subscriber. May cancel next year
Response from FabFitFunSep 29, 2022
Hi Cheryl! We are sorry to hear about your experience. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our customer care team if there’s anything else we can do for you!