FabFitFunReviews of fabfitfun.com

Knowledge and understanding

Jade was very nice and helpful. I am yet to receive my very first box. I’m hoping that it lives up to all of my expectations. And Jade gave me a new code to use because the vera Bradley code wasn’t working.

I have been a member of FabFitFun for nearly 3 years and have always had exceptional and fair customer service. They are a company I truly feel does care about the happiness of their customers. They are constantly adding new items and shipping to Canada is a breeze (even though I wish it was a bit less expensive - alas, FFF can only solve so many of the worlds problems lol). I’ve recommend FFF to numerous friends and family, have purchased them as gifts, and have found so many brands through the subscription. It’s my favourite time of year getting a box! Thank you for your amazing platform and for constantly looking for ways to improve and connect with your clientele.

The lady on chat was awesome and did attempt to resolve my concerns. Had a email the same day or on Monday I mean said they was closing the work request because of lack of contact with me. I gave her all the information and pictures I had and I also sent the same things in the email. So not sure what the email support group is doing but she Regina tried to resolve my concerns of the funds being with drawn on a account with your company I canceled .

When I had to call customer service about a quick question, It ended up being the highlight of my week. Thank you Denver at fabfitfun for being amazingly helpful and very kind It is more than appreciated!

It's takes HOURS to get a hold of someone, and the customer service reps barely speak English. The representative, who was entirely new to English, gave me a language warning for using the word squirrel. And the next time I logged into my acct I see a note, in red, describing me as "very sarcastic, called us squirrels." I didn't call the agents squirrels, btw, he just didn't understand enough English to know what I DID say. Problem wasn't fixed, btw. I will not renew.

I needed to contact customer service to cancel my subscription and get a refund due to extenuating circumstances but cannot get through.

I missed the customization date and they went in gave me the options and manually customized my box! Amazing company!!! They went above and beyond!