FabFitFunReviews of fabfitfun.com

The lack of response from the company makes it difficult to trust they will process a refund in a timely manner. Due to this lack of response, I submitted a dispute with my cardholder because most transactions can't be disputed after 60 days. I finally received a response and was told they would refund a portion since one box was shipped out already. That was perfectly fine and I was told 3 to 5 business days. That refund didn't happen, so I reached out again to the same person who told me that I would be refunded, with the same email, just to be told that nothing was pulling up with my email. Now I received another response stating that I won't get a refund until I cancel my dispute but I wouldn't have had to start a dispute if they had actually responded in time. It's a disappointment.

Although I could not receive the original item, the credit was out in right away.

Great customer service. Very professional!!!

My first box ever. It stayed in label created for awhile. I finally found an area on the website that said I had to wait 14 days before they could do anything. In my first conversation with customer service on the 14th day there were 3 customizations that were sold out by then so I chose a refund for those items. The very next day I get an email that nearly ALL of my items were sold out. Customer Service offered basically skipping this fall and getting a fall 2024 or something extra in winter but I was already not sure I wanted to do this and this just put me over the edge. I canceled my year subscription.

Great Customer Service

Received my Fall Box 2023 and half my order was missing! What I did receive was an open box of Blume Buds with one sleeve in the box, an open bag of cough drops that I didn’t select as well as a bottle of flavored water. What was missing from my box; better than sex mascara,1809 collection candle, Emerald Flex bracelet. Customer service refunded me $45 and I have to pay for the shipping. My Fall box was over $200!

Very happy with the customer service at FFF. Their agents are professional and listen to the concerns. They will make things right.

I have only done add on a few times. The payment is taken right away but can take a month to get the item. It was over six weeks and I had not received two items nor a refund. Emailed but no resolution then I made a phone call and was told the items were no longer available and I would be given a refund. Really! Why did I have to call? Why was the refund not automatic? I would have added other items to the box if I had known I would not receive the add on.