Sherry
I received my first box and it had…
I received my first box and it had resistance bands that they valued and $34 that were $3.99 on Amazon I sent them a screen shot of this and “Claire” responded saying she was sending me out more of the same stuff Plus free gifts. I told her I was very disappointed and embarrassed I gave this as a gift to my mom. Her response was you’re welcome I’m here to make you happy. I got a follow up to my interaction and realized she was from the Philippines and obviously didn’t understand what I was saying. When I said she didn’t seem to understand what I was saying I got another email from Pierce in the Philippines saying he was sorry I wasn’t happy with the service here’s a $10 credit. I just gave up and said thanks because while they were very nice they clearly didn’t understand or care about what I was trying to say. I’ll just cancel my subscription and never give this as a gift again. The other stuff in my box seemed to be discontinued items or the second hands that would go to TJ Maxx because I looked them up.
Response from FabFitFunJan 21, 2020
Hi Sherry! Thank you for leaving us a review! We are sad to hear some of the items you received miss the mark for you in past seasons, as we always want our members to love their boxes. Our teams always try their best to partner with name brands to introduce our members to new and exciting items each season. We will certainly share your feedback with the appropriate teams and hope we can surpass your expectations in the future! We are passionate about making sure you have the best membership experience so please feel free to reach out to us at [email protected] with the subject line "Attn: Management" if there is anything else we can do to assist you.