JLJ
Got my first box and it will be my LAST
Got my first box and it will be my last! I’m usually very suspicious of anything promoted by influencers but this looked like fun. It’s a joke. The box is nice and big. When I opened it I couldn’t wait to see what it was stuffed with. All the pictures and advertising looked so great. Once I sorted through all the packing material - my big box held 8 little items. They could have put that in a brown envelope with room left over. Save yourself the money and aggravation. Not worth it!
Response from FabFitFunJan 31, 2020
Hi there! We are sorry to hear about your disappointment with the items in your box. We do our best to introduce our members to new and exciting products. All members are able to customize their boxes. We do send multiple reminder emails. We're very passionate about providing you with the best products which is why we've invested so much into customization. Customization is offered to all of our members allowing them to customize between 2-5 items based on your membership status! These customize options will allow you to personalize your box according to your preferences. Our boxes contain 7 to 10 full-size products each season. Feel free to reach out to our customer care team at fff.me/care to ensure we can fully assist you!