FabFitFunDelivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
3,715 approved reviews, newest moderated first
Mariel A.
I had a small hiccup and it was resolved quickly and effectively! Thanks Faye! You were great! A++++++
Response from FabFitFunFeb 24, 2020
Hi Mariel! We're so happy to hear our Customer Care team was able to make things right for you! Thanks for leaving this great review! Xo
Carrie S.
Customer service promptly rectified my dissatisfaction with 2 items they chose for me by giving me 2 free item. Thank you for making my day.
Response from FabFitFunFeb 24, 2020
Hi Carrie! Thanks for this review! We're so happy our Customer Care team was able to resolve your concerns in a positive manner! Our member's experience is always our top priority! Xo
Jackie
Paul was probably the best most knowledgeable and helpful customer service person I’ve ever spoken to. Thanks Paul!
Response from FabFitFunFeb 24, 2020
Hi Jackie! Thanks for leaving this review! We love hearing our Customer Care team has fully addressed our member's concerns! Xo
Janis Moss L.
a great company that cares if their customers are happy
Response from FabFitFunFeb 24, 2020
Hi Janis! Thanks for this review! Our Customer Care team's top priority is always to ensure our member's concerns are fully addressed as we always want our members to have the best experience! Xo
Dawn W.
FabFitFun implies they're for every age group and has a questionnaire you fill out prior to placing an order. Then the company ignores everything you took the time to tell them. Their products are NOT age-related, color-related, location related so most of their products didn't work for me. I live south of Tampa, Florida so scarves, wraps, heavier clothing isn't necessary here and there are no options for our warmer climate. I wanted brown not black eye products, different nail products, etc. and I'm older than their typical customers. I tried to ask questions and got extremely snippy rude comments from females that acted like they were 16 years old and spoiled. The products they sent were full size as promised and they do have tracking for the boxes. Think twice before you do business with this company. After a year I canceled. I have a drawer full of products I'll never use.
Response from FabFitFunFeb 24, 2020
Hi Dawn! We're so sorry to hear you've canceled your subscription with us as we always want our members to love the items they receive each season! The Personal Survey is a way for us to learn more about you and help you discover items we think you will love! It is one of the contributing factors used by our new smart technology when selecting FFF Picks and box items that we think best align with your preferences. We appreciate you taking the time to leave this review as we value our member's input when looking for new ways to improve the member experience! Feel free to reach out to our Customer Care team at fff.me/care if we can further assist you in any way! Xo
Kristi L.
Best subscription beauty company out there---quality products and customer service.
Response from FabFitFunFeb 24, 2020
Hi Kristi! Thanks for this great view! We're so thrilled you're enjoying your subscription with us! We hope you're excited about this season's items! Xo
Holly H.
I got a trial box from a colleague where you just pay the shipping and you get a trial box with 4 items. Today I got my trial box and I also got an email for new customers which stated you could get $125 mystery bundle for free if you checked out with this code. I logged into my account and clicked activate thinking I would be given the opportunity to enter the code. I was not given this opportunity. Its like a light switch, you're just activated, no checkout. Despite checking out in a completely logical manner and not being able to enter the code I was given, FFF wouldn't add the promotion that they specifically sent to me as a new customer to my first box. FFF, every new customer would want $125 in free stuff, just automatically add it to the first box. Why bother with codes. I don't want to order from company who wouldn't honour the promotion they specifically emailed about, you qualified for and inquired about before the promo expired. In conclusion, FFF has some fun items but lacked logical customer service.
Response from FabFitFunFeb 24, 2020
Hi Holly! We're so sorry to hear about your experience as we always strive to be as transparent and informative with our members as possible to ensure the best experience. Please feel free to reach out to our Customer Care team at fff.me/care so we can take a look further into this for you and ensure you've been fully taken care of!
BRENDA H.
helpful love the live chat for sure
Response from FabFitFunFeb 24, 2020
Hi Brenda! Thanks for leaving this review! We're so happy you've found our Customer Care Chat feature helpful! Our member's experience is our top priority! Xo