Tubtim C.
Shipping delayed and Customer Service were horrible
I subscribed to the annual box in 2017 and enjoyed them. I re-subscribed again this year and had a horrible experience with their shipping (which I don't mean the delay because of COVID-19). However, they shipped my box to the wrong address and never bother to apologize or be helpful to make sure the replacement was shipped ASAP due to their mistake. My box arrived a month after everyone else. In addition, I later realized that my ADD-ONs item is missing but because I no longer have the packing list inside the box, they made it a burden to send a replacement/refund; even though they sent me an email before that that item has not been shipped. I already unsubscribed because I felt like the amount of hassle and having to be upset every other month is just not worth it anymore.
Response from FabFitFunJul 13, 2020
Hi there! In order to ensure your items are shipping to the correct address, you need to update your address prior to your bill date. We're so sad to hear that you've canceled your membership with us! If there’s anything we can do to make your experience better or bring you back, please let us know. We’d love to hear from you!



