FabFitFunReviews of fabfitfun.com

I was genuinely looking forward to the annual membership service as I subscribe to a few for myself and family. I customized my box, paid for the annual service and extras that I wanted included. watched the tracking of the box, but to my disappointment the shipment never moved after transferring to USPS. Over a month later of when it began to track I was told that it would take 3 weeks to fulfill a replacement and 7-10 days or more to ship to me and on top of that two of the extra items that I paid for already were no longer available. The only plus was that their customer service people are responsive. I wish this had worked out, as the idea of the fun extras intrigued me. The main excuse was because of Covid...Yes, but I havent had any other issues with any of my other subscriptions. They should have acted sooner, before the extras that were paid for were gone. They did offer me a refund for the extras, but I ended up canceling it all...too much of a hassle and frustrated at this point. It might have helped if they offered a refund for the extras and credit for future extras, to try and keep a customer...but its ok. I figure more money in my pocket.

If you live in the UK don’t bother signing up because half of the products do not ship to the uk. They offer no alternatives to their UK customers but expect you to pay the same price as their US customers.

I decided to try FFF during covid. After I received my first box, I went annual. I love picking 5 of my items. I love this box, as it isn't too makeup forward. Fun house items, adorable jewelry and face items I would never spend that kind of money on myself. Who needs to? When we have Fabfitfun. Customer service is very helpful, and I love the helpline. I admit we had a rocky start but box was so worth waiting for. I can't wait for the Fall box!

Been a subscriber to fabfitfun for almost a year loved the box. However recently on my last box I was charged on June 2, for my summer box. As of July 27 the box has not been processed or shipped yet. When I called about it, customer service ( the woman that I spoke with) did not want to do anything about it told me it would be another 3 weeks if she processed the order today. I informed her that 3 months was unacceptable to wait. So we canceled my subscription. No trying to offer anything to keep me as a customer or anything just cancelation. So my box had an unexpected processing error, but the company did not have the common courtesy to get in contact with someone to inform them of the situation. They just let the customer hang and waiting. So at this time STILL waiting for a supervisor from customer service to get back in contact with me.

I'm a new customer and am in love with all of it! My first box was the Summer Editors' Box and I enjoyed it so much that I signed up for an annual subscription.

If you live in the UK don’t bother signing up because half of the products do not ship to the uk. They inform you of this after you see clues and spoilers and get excited about certain products so save yourself the disappointment.

I loved the box itself but the Customer service is awful ! Received a defective item in my Summer 2020 box it was a cooler and the zipper was not stitched to the bag itself ... I reached out to get a replacement ( that’s all I wanted ) sent pictured The company has a policy that they will replace items 2 weeks of the shipment date and since I was a couple of days over they said they can not replace the defective item and offered me a cup for my troubles ! They have now lost a customer and I will be letting everyone know this experience ! I respect ones policy but in the same sense this company should stand behind there product what’s the point of buying broken items Fab fit fun could have kept a loyal customer but choose to let them go over a simple solution BUYER BEWARE !!

Like another reviewer, I wish I could have given zero stars, so here we go. Had been a member a few years ago and didn't like the choices the "editors" made for me. If many can recall, they would post three items, two desirable and one not. I always received the undesirable. Fast forward to a month ago and specifically the Summer 2020 box. FFF now advertises customization and showed 5 items to choose from. I elected to rejoin as I was interested in some of the choices. In fact, I even opted for an annual membership. I didn't hear from them for a couple of days, so I went on line to customize my Summer 2020 box. Once I logged in, the site said customization was over and my next box would be the Fall 2020 box, and I would receive an email to customize that box at the beginning of August. I was disappointed, but realized it was late in the season to get the box. However, the FFF site still showed a one time purchase of the Summer 2020 box WITH customization and none of the options were listed as unavailable. A few days later I received an email telling me my box had shipped, with a link to see what was in it. Needless to say, there was nothing there I would have chosen, so for me it was a $50 box of junk! I was angry, but not nearly as angry as when I received the box and opened it. It was worse than I could have imagined. (and for the record, the ribbed sweater coat is neither a sweater nor a coat, but a cheap polyester smock that couldn't be sold for $99 anywhere). I sent an email expressing my displeasure and cancelled my annual membership. The reply to my email was to offer me a free product from the ones I should have been able to choose from in the first place. This is the only attempt by FFF to make the situation right. I did not accept the offer as I felt it would be disingenuous as I had cancelled my membership (or so I thought). In retrospect, I should have, because then I might have had something for my time, aggravation and $50. As it turns out, I was still on the hook for the next three boxes, but my membership would not renew in a year. Again, I shot off an email. The reply was that the balance of the membership would be refunded. When I asked what I should do with the $50 box of junk, the FFF rep said that all FFF sales are final, but they would refund my money after I shipped it back AT MY EXPENSE, with a list of procedures to follow before they sent my refund. At no point did I expect something for nothing, just what I was told I would receive. So bottom line...false advertising and fraud. I should have known better. I am also NOT including my email, as I've seen FFF's replies to previous posters and don't anticipate any resolution to my issues. I am just trying to prevent this happening to anyone else.