FabFitFunReviews of fabfitfun.com

Great customer service - fast and personable.

Rico has amazing customer service skills and helped me twice today with fixing my incorrect email address and answering my payment questions.

This is a really hard one as I absolutely loved my first two boxes I am now on my 4th And my 5th will be my last. Delivery was always good,communication good products are good, no denying that at all, but as a U.K. resident I wasn’t given full options on my last two boxes (of main things that are advertised.)As a select member I was able to choose many of my items which is why I paid in advance for 5 boxes, but unfortunately you can’t always have what they advertise! This for me is a no go as they may put other items in that can be sent to the U.K. but when your looking for a tote handbag and you aren’t even given the option to choose another bag and hair care doesn’t cut it as a replacement, nor does repeats from previous boxes I’m afraid. Overall I really loved my experience with fab fit fun but this is just something I can’t accept rules should be the same for everyone and it’s quite frankly not fair and very disappointing. Really hope they sort this as it could really take off in the U.K. until then it’s a 3.5 from me

I decided to splurge and get my first FabFitFun box. The first day of customization and all 3 items I wanted are sold out. I contacted an online representatice to see if something could be done and was told that they only have a certain amount of items and nothing could be done. Due to this I cancelled by subscription and will be looking at other subscription boxes. Too bad because I was really looking forward to receiving these boxes.

It seems as I am not the only one with this issue but here goes my experience.... I purchased a summer box on 7/3/20. After four weeks, I logged into my account for status updates. Unfortunately, there were no shipping details or any indication that there was a box being processed. There was only a invoice indicating my purchase. I contacted the company service via chat twice (one was disconnected). One advised they needed to research the box details and would get back to me in 24 hours. They did not get back to me in that time frame. The other that was disconnected apologized that they couldn't not provide an answer as to why it was delayed but asked to give them a week and gave me a $10 credit. I understand logistic issues especially during this trying time so I took it as a good gesture and waited a week. I reached out the follow week because again there were no updates and no indications of a summer box being processed on the website. The rep advised there was a fulfillment issue. They couldn't not provide a time frame when this would be corrected or when it would ship. I advised them that this is my first experience with the company and was looking forward to getting the items I requested and not some left over items now that it's so late in the season .They "guaranteed" I would receive my box and my customizations request but could not give me no further details.. They again asked me to wait another week. I mentioned I was concerned that I am going to be invoiced for a second box and I don't know the quality of the first or even know if it will arrive. The rep mentioned I am not the only one this has happened to and I can cancel my subscription... it felt very dismissive. But that is what I am doing. Unfortunately, it seems too good to be true.

I’m giving it a three because it was great at first then by box three it went down hill. They stopped sending the stuff I customized and other stuff I don’t use in its place. By the 4th box I only got 2 out of the 6 things I customized. The 4th box was two months late. Shipped in May and arrived today aug 12th. Customer service was nice but kind of useless. I did cancel Because shipping was bad and the customization was not granted on the last two boxes. I would get on there as soon as customizing started to make sure I did get to pick out some things just not to get them. I did get a partial refund on my last box. I absolutely enjoyed the first two boxes.

will not purchase again. could only use three of the items i chose in this box and TWO of those i paid extra for. the coupons in there only work with a purchase which is pointless. on the other hand, some of the products i did not choose are cheap and i have no use for them.

My rating would’ve been a 5 based on the products, however, my dad got my sister and I these boxes for Christmas and didn’t know it was on auto renew so had no choice but to gift it again for Christmas the second year in a row. Once he cancelled the subscription while we were still getting boxes, it stopped allowing us to customize our boxes even though he still paid for the subscription that year. Leaving us both with stuff we already have/don’t want.